Review Time
Unfortunately the delivery was done when no one was left at the office and courier left it at the front door and by the time I drove back to work the package was stolen so I am very sad as they were going in Santa sacks. Never mind I will try again next year. And I bet the thief now has bueatiful lips.
I ordered 10 lip balms, the fragrances sounded amazing. When it finally arrived I was impressed with the cute packaging for the price and most of the fragrances were pretty good..a few weren’t quite as described, but for the price they did pretty well with it. They do make it sound like they’re an Aussie company in their ads, but they’re not. Whatever, that’s not a deal breaker for me, but it sure does cut into trust… My issue is the shipping. I paid for it on 14 May and it arrived 3 June. They didn’t bother to accept it as ordered until the 16th. Then, because it’s coming from China, not Australia, there were several days of back and forth on the tracking where it went from warehouses to airports, etc. That’s fine. I thought it was being shipped domestically, it wasn’t, but whatever. The real issue is that once it cleared customs…nothing happened for more than a week. It just sat in a warehouse, presumably somewhere near our house, not getting delivered. Temu is faster. I also ordered things from the other side of the world that were ordered several days after I ordered from honeybalm, that arrived several days before (also free shipping). There’s no excuse. If it were Christmas or there had been some insanely good clearance sale on, fine. It isn’t Christmas. There wasn’t an insanely good sale on. They’re just providing rubbish service. So. I’ll just buy my lip balm from people who care about their customer’s experience in the future. Easy fix. Hopefully this helps you with your shopping plans too.
Amazing product!! The mint is my personal favourite but they’re all delicious! Super hydrating but not at all sticky. I’m a nurse so the honey stick is great for when I’m at work and not wanting to get lipgloss on my fingers. Customer service has been impeccable - staff are polite and so helpful!
Please be careful with this company, they are not in Australia and never were. Manufactured and distributed from China. If you have an issue as I did, they are very helpful in telling you that you can send the product back for a refund AT YOUR EXPENSE to the Netherlands!! Obviously this means you will be very out of pocket. Not advertised on website, only disclosed when refund was requested due to burning, stinging on lips by this time I obviously had the product. Was offered a replacement, really why? Now have 7 silly little plastic pots to be used for no reason at all.
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The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛
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