hoogahealth.com

I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experi

I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experiencing great result on my puffy eyes bags and on my skin all over. The recommended directions that came with the product are very clear on how to use it on each area of your body which is so helpful and important. I would highly recommend this product. 👌 👍 😄

Date of experience: Feb 17, 2026

I absolutely love my Hooga Pro 300 Panel

I absolutely love my Hooga Pro 300 Panel.I've been using it for just 2 weeks and I am already experiencing great result on my puffy eyes bags and on my skin all over. The recommended directions that came with the product are very clear on how to use it on each area of your body which is so helpful and important. I would highly recommend this product. 👌 👍 😄

Date of experience: Feb 16, 2026

Excellent customer service

Excellent customer service from Tyler: super helpful and responsive. ‘Out of the box’ experience is great. Cant wait to try it. I’ll review product after a few gos!

Date of experience: Jan 30, 2026

They did the little things right.

They shipped what I had ordered within 24 hours.

Date of experience: Jan 26, 2026

So far so good

So far so good. Used it 4 times. Very nice set up

Date of experience: Jan 26, 2026

Great quality

Date of experience: Jan 26, 2026

I own multiple products and I love some of them

I own multiple products from Hooga and I would have loved to give them 5 stars, because some of my devices work perfectly and I love them. However, newer versions of their wraps have controllers that are super-glitchy. I will review each device separately, to be fair. I have an older version of the wrap and I love it and use it a lot every time I pull a muscle, to help recover after a workout, to relieve my shoulder stiffness and my husband uses it for skin irritation. It works brilliantly, is easy to use and can be brought on trips. I also have a cap, which I bought to help relax my head tension. It was a part of my effort to revert a frown wrinkle on my forehead, as if the muscles are always contracted, nothing else you do will ultimately work. It made a huge difference and it also does a very good job relieving my neck tension and stiffness, which was a nice, unexpected side effect. We also own newer wrap model and it has never worked. The buttons on the controller just won't press. They were nice to send us a replacement, but it isn't working any better, so I think it's a design flaw.

Date of experience: Jan 26, 2026

Great customer service

I have owned my hooga table top panel for about one year. I have been very happy with the product! Recently, the stand broke. I emailed the company about this and received a reply promptly, asking for a picture. I sent them evidence of the break and again was responded to almost immediately AND found out the replacement part was sent almost immediately as well!! These days with so much online shopping, I will always opt for someone with excellent customer service. Hoogahealth has shown me they are one of those companies!

Date of experience: Jan 25, 2026

My wife was gifted the Red light Pod

My wife was gifted the Red light Pod. After using for a few months the system quit. I was fairly sure the controller had died. Hooga customer service agreed with my assessment and shipped a new, updated controller. We got it up and running in about a week after contacting them. We are very impressed with their customer care team!

Date of experience: Jan 24, 2026

Poor Amazon Fulfillment + Dismissive and Gaslighting Customer Service

I rarely leave negative reviews, but this experience was exhausting enough that I feel it’s important to document it clearly.I ordered a Hooga panel through Amazon. The first unit arrived with a rattling noise, so I contacted both Amazon and Hooga directly. Amazon responded quickly and sent a replacement, which I appreciated. Hooga also offered to send a replacement, but their response came after Amazon had already shipped one, so I let them know Amazon had handled it.Unfortunately, the replacement unit that arrived appeared used: • The packaging was not sealed • The charger was not wrapped in plastic (unlike the first unit) • There were visible scratches and dents • The panel behaved differently than the original, including noticeable light perception issues that were not present beforeWhen I followed up with Hooga, a representative named Tyler responded. While he acknowledged that Amazon sometimes mistakenly restocks returned items as “new,” his tone and approach afterward were extremely unprofessional.Despite saying “I believe you,” he repeatedly insisted that what I was experiencing was “not possible,” suggested it was an “optical illusion,” and implied that I was misunderstanding what I was seeing—even stating that “everyone always comes back and confirms it’s still red.” This felt dismissive and invalidating, especially after acknowledging fulfillment issues.After I sent photos (as requested), he dismissed the concerns again, suggested damage was likely just a protective film (there was none), and concluded that everything looked normal—without addressing the lack of sealed packaging or the broader fulfillment concerns he had already admitted existed.At that point, I chose to return the product through Amazon, which was handled smoothly. The contrast between Amazon’s straightforward process and Hooga’s defensive, condescending communication was stark.I want to be clear: this review isn’t about a defective product alone—issues happen. It’s about how a customer is treated when something goes wrong. Being told, repeatedly and indirectly, that your experience isn’t real or is “all in your head” is not acceptable customer service.I hope this feedback helps the company improve its support approach, because this interaction alone made me decide not to purchase directly from Hooga again.

Date of experience: Jan 22, 2026