Review Time
I just want to say a huge thank you to the girl at The Gel Bottle who sorted out my order when the mistake was completely mine. As the owner of Belamour Beauty and working solo, things like this genuinely make a massive difference to my day, and she handled it brilliantly. She was calm, kind and didn’t make me feel awkward or silly for getting it wrong, which I think says a lot about her attitude. Instead of sticking rigidly to rules, she focused on helping and making sure I was happy with the outcome. In my opinion, that’s exactly what great customer service looks like. The whole experience was smooth, quick and actually left me feeling really positive about ordering again. It’s rare these days to come away from a support interaction thinking “that was actually lovely”, but that’s exactly how I felt. She turned a potential stress into a genuinely good experience, and I really appreciated the effort she made. Please pass on my thanks to her she’s a real credit to the brand, and service like that is why I’ll happily continue to support The Gel Bottle."
Thank you so much 💘
I just want to say a huge thank you to the girl at The Gel Bottle who sorted out my order when the mistake was completely mine. As the owner of Belamour Beauty and working solo, things like this genuinely make a massive difference to my day, and she handled it brilliantly. She was calm, kind and didn’t make me feel awkward or silly for getting it wrong, which I think says a lot about her attitude. Instead of sticking rigidly to rules, she focused on helping and making sure I was happy with the outcome. In my opinion, that’s exactly what great customer service looks like. The whole experience was smooth, quick and actually left me feeling really positive about ordering again. It’s rare these days to come away from a support interaction thinking “that was actually lovely”, but that’s exactly how I felt. She turned a potential stress into a genuinely good experience, and I really appreciated the effort she made. Please pass on my thanks to her she’s a real credit to the brand, and service like that is why I’ll happily continue to support The Gel Bottle."Thank you so much 💘
I am an award winning professional nail technician with 40 years practice. I have experienced many professional brands and types of nails over the years but nothing has compared to The Gel Bottles BIAB and gel polishes. Having used TGB for over 10 years has been a game changer! No lifting, peeling, fungal infections or onycholysis. My clients are completely satisfied and infills can last up to 4 weeks. The really are the best products on the market !
Great products and amazing customer service, I love the gel bottle products and I had never had a problem until recently which was dealt with and I had an extremely positive experience… I received a product with not as good quality as I normally get, I emailed explaining my situation with the faulty product and they got back to me very promptly and without any hesitation they rectified the issue and sent out new products with the normal amazing quality I usually receive. This must have been a one off quality control problem that I expect from anywhere every now and again. As long as rectified in the correct way this will never put me off and the gel bottle certainly did rectify the problem in the best way possible. Great overall customer service but also Thankyou to Darcy from the team who personally helped me!
I purchased Hard BIAB because it is TPO-free and marketed for natural nails. According to the description, it’s perfect for overlays and infills with a built-in base. In reality, my Hard BIAB lifts every single time, despite correct prep and application. Support now says it’s mainly for repairs or extensions, which is not mentioned anywhere on the website. Very disappointing and misleading.
I purchased this BIAB because I had good experiences with it in the past. Unfortunately, since the new TPO-free formula, the product has become completely unusable for me. I apply it exactly the same way as before, with proper prep and no changes to my routine, yet the product lifts badly. After only 6 days, I can literally peel it off my nails and my natural nails became way thinner and unhealthy.This is extremely disappointing. What used to be a reliable product is now worthless. Absolute money waste.
How I wish I'd read these reviews before I placed 2 big orders with this company. As a nail tech, I was influenced by the brand following rather than the product and it's quality. I only use the gel polishes and I love the range of colours, particularly the glittery ones as these are less messy than adding glitter on top. However, I do agree with other reviews that the customer service is particularly poor. Response times are slow, they will not refund, only offer credit (even on unopened goods - it's hard to tell off a picture what a shade is and quite often they are very similar to existing shades). Thankfully I use the gel polishes on top of acrylic the majority of the time - the only time I have used them on natural nails I have seen lifting of the nail from the nail bed so there's clearly something in these that affects nails negatively. Also, their topcoat had changed recently and is particularly poor - it doesn't cure and gets bubbles in it. I won't be replacing these products with Gelbottle in the future - there are plenty of TwentyPro, NaioNails, Lecente, Ink London to name just a few
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The Gel Bottle offer high-quality gel nail systems as well as equipment and nail art accessories.
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