Review Time
I paid a hefty premium to ensure comprehensive coverage (VIP plan: $100,000 medical assistance, $2,000 for pre-existing conditions) for my mother who was visiting me in the US. In the middle of her visit, my mother fell ill and started experiencing severe chills and shivering, so we decided to visit the ER given her pre-existing conditions. She underwent a plethora of tests and was diagnosed with a urinary tract infection (UTI). 6 months later, I received a jaw-dropping hospital bill totaling $10,000. Hop denied my claim for the bill citing that that my mother's hypertension was a precursor to UTI and was categorized as a pre-existing condition, leaving me to shoulder the exorbitant financial burden alone. The sheer callousness and negligence displayed by Hop! Insurance is nothing short of appalling. The blanket assertion that hypertension alone serves as a precursor to UTIs lacks scientific basis and specificity. and ignores the multifactorial nature of this condition. By arbitrarily attributing a medical condition to a loosely defined pre-existing condition without any scientific evidence, they callously dismissed the urgent nature of my situation and disregarded the fundamental purpose of insurance—to provide essential healthcare support in times of need. Their actions have not only left me grappling with the financial strain of an unjustly inflated hospital bill but also shattered my trust in the insurance system as a whole.I urge anyone considering Hop to exercise extreme caution. It is abundantly clear that their primary concern lies not in serving the best interests of policyholders but in maximizing profits at the expense of customer well-being. Trusting them with your healthcare coverage may prove to be a costly mistake—one that could leave you grappling with the consequences for years to come.
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Hop Travel is committed to providing our members with the best possible experience when it comes to travel insurance. We believe that our members should never have to worry about the financial burden of unexpected medical expenses or trip cancellations. That’s why we have developed a range of travel insurance plans that offer real-time claims payment and guaranteed cashless experiences.
We are proud to say that our team is made up of experienced professionals who are passionate about delivering exceptional service to our members. Our travel assistance and medical assistance teams are available 24/7 to provide immediate help in case of emergencies. We also work closely with a network of medical providers around the world to ensure that our members receive the best possible care wherever they are.
At Hop, we value transparency and honesty. We believe that our members deserve to know exactly what they are paying for and what they can expect from our services. That’s why we are always upfront about our terms and conditions, and we strive to make our plans as easy to understand as possible.
We understand that no two travelers are the same, and that’s why we offer a range of plans to suit every type of traveler. Whether you’re planning a short weekend getaway or a long-term trip, we have a plan that’s right for you. Our goal is to provide our members with the flexibility and peace of mind they need to enjoy their travels to the fullest.See more
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