Review Time
I had an accident on 12/5/25 and yet for this insurance to do anything about it. It’s one in a million to get a hold of the adjuster Emily olivera. They did the estimate on 12/17/25 and yet still nothing. There is a place to make a complaint for auto insurances IDOI and they will reach out to them, this might be of help. I just made the complaint and if more people do it they might actually do their job. Their reasoning for not finishing up with the claim is that they are waiting on their insured to provide more documentation. I’ve spoken with their insured and he provided everything necessary few days after the claim was made. Please make the complaint it might give them a push to handle their claims in a timely manner.
I have been a customer with First Chicago Insurance for 4 years, since I was 18 years old. I maintained a clean driving record the entire time and paid around $250 per month for a 2015 Honda Accord. Over the years, that adds up to roughly $8,000–$10,000.For that amount of money, I expected professionalism and basic communication. Instead, reaching anyone at this company is nearly impossible. Calls go unanswered, messages are not returned, and when you try repeatedly to get assistance, you are ignored.The situation became even worse when my mother (also insured through them) was involved in an accident where she was found NOT at fault. She lost her vehicle and is now dealing with a lawsuit — yet there has been little to no communication or guidance from the company. Repeated attempts to contact them have gone nowhere.Insurance is something you hope you never need — but when you do need it, that’s when the company shows its true colors. Unfortunately, in our experience, this company failed to provide support during the most important moment.I have now switched to a different insurance provider.If you’re considering this company, I strongly recommend researching other options first. Customer service and responsiveness matter — especially when you’re paying thousands of dollars over the years.
Having issues with paying my bill and then they try to charge a 10$ late fee when you can’t even pay your bill! That 10$ late fee isn’t fair when you’re only one day late and it’s because of their system! I tried paying on new website and it says my policy number or zip code is wrong , app won’t let me pay and app has had my name spelled wrong for months since oct to be exact and I’ve mentioned it several times! I also cannot pay over the phone because they could not find my account!! I’m really starting to wonder if I’m being scammed.
Every complaint you see about their claims department , the one department that effects a person's life, the one department that is to deliver the promise the underwriters, agents, and the policy makes-- worse than you read. No point to insurance if the claims department refuses to deliver on the promises made. Avoid this company at all costs.
I don’t even understand how this company is still open they are the worse. They don’t help they don’t pick up any calls I had a claim open with them since August they sent a email saying my car was a total loss. I talk to somebody today bout my claim finally in I was told to reach out to my own insurance company when the person who gave they insurance is the one who hit my car in actually said they were at fault. I’m going to sue them I hope & pray they company get closed down
Worse insurance by far. They even put me at fault for a car accident where my parked car was hit by a drunk driver. I called for them to correct it and they said they did and I still see that it’s on my license. So I need to call them again and wait for a random call back at who knows what time of the day. This insurance company is a straight up scam and is downright criminal.
If I could put ZERO stars I would. This is the most unreliable insurance. They won't get back to you. This Jessica rodriguez won't either. I've been waiting a month to hear anything. No one transfers anyone anywhere and it is absolutely impossible to reach anyone. Even the supervisors. Who do you report further up for companies like this??
If I could give this company a -10 I would. A driver who has this insurance hit my car on 12/11/25. It took about 24 hours before a representative returned my call. They told me they don't pay for towing and storage fee while waiting for an estimator to go see my car. On Monday I called several collision repair shops. None of them will do business with this company because they are so difficult to work with. I ended up having to file with my insurance.
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First Chicago Insurance specializes in developing affordable auto insurance products for good drivers in Illinois, Indiana, Iowa, Kansas, Missouri, and Wisconsin.
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