Review Time
The customer service is not working and they ignore any of my mails since 3 months. I'm trying to transfer my domain away from Hover, because it is directing to a website that I do not own and they do not allow me to make any changes on that. There is no help and I'm not able to get any information how to transfer and how to fix the wrong redirecting. Since I told them that I want to transfer my domain away from Hover, there is no communication and help coming from their site. I'm really disappointed and can not recommend to buy any domain from Hover.
The customer service is not working and they ignore any of my mails since 3 months. I'm trying to transfer my domain away from Hover, because it is directing to a website that I do not own and they do not allow me to make any changes on that. There is no help and I'm not able to get any information how to transfer and how to fix the wrong redirecting. Since I told them that I want to transfer my domain away from Hover, there is no communication and help coming from their site. I'm really disappointed and can not recommend to buy any domain from Hover.
A company not to be trusted, Huver, bought a refurbished Dyson off this company 19/12/2025 that arrived broken, contacted the company straight away to arrange replacement and collection of the broken one, after several e mails and phone calls with broken promises and fake every or dpd delivery notifications were now on the 3 March 2026, phone line disconnected still no hover and stuck with the broken one, I’m not the first don’t be the next avoid this company like the plague, unless you have money to throw away
Worst email-provider ever!Been a loyal costumer for over 20 years (nameplanet.com first) and suddenly they delete my account without notice. Claiming it wasn't renewed on time. Never got an email with a reminder to renew the account.Don't EVER join them!!!!
For a company that won Ferry Operator of the Year 2025, the judges obviously didn’t take year end into consideration, not sure what’s happening now, as the hover is down once again to Tech issues, as the cost is the most expensive way of crossing the Solent, they do offer the Fast Cat as a replacement service !! But not sure if they are offering the same cost as a Fast Cat Journey !!!
Hover sent me a re-subscription reminder to my email address and - 4 days and after the domain has been automatically renewed - I tried to log in to manage my domain but seemed the browser had forgotten my user name & password. So I submitted my email address and asked them to send the info there, but the system said "email not found" (yes! the one they had been sending emails to!!) then I showed TWO live support dudes the screenshot of their previous email and asked them to just send the info there, but they insist on first asking for my name, email (duh), phone which i gave, only to find a email asking for the same info plus some more like before "I can proceed". Just totally fed up with all that! Cancelled my automatic payment to them and will move my domain elsewhere when it expires in less than a year's time. Even if they were to do something sneaky preventing me from doing so, I will just get another domain instead of wasting my time & money with them!! [Added] (2018-2022) US$39.99 -> (2023) $40.99 -> (2024) $43.99 -> (2025) $54.99!! All auto-renewals for the same domain, no extra requested. Records prior to 2018 prolly lost.
My .eu domain expired and they charged $100 to restore it.My credit card expired, their warning emails went to spam and the first I knew the domain had expired was when it didn't work. I contacted them within 48 hours and they charged me $100 to get it back online.I've been a loyal customer for 10 years and they made no concessions. There are plenty of other better companies out there. Use them.
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