htempest.co.uk

1.5
1.5 Based on 40 reviews

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Average Rating

1.5

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5

40 Reviews

5 Star
7%
4 Star
2%
3 Star
0%
2 Star
10%
1 Star
80%

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Review Time

Rosamund F.
Photos taken and seen online were…

Photos taken and seen online were lovely. Ordered a canvas and 2 photos of my son’s nursery graduation, they arrived and their awful quality. I paid for mounts yet photos were not mounted. You have to do they yourself. The canvas isn’t very clear. Absolutely gutted

1
Date of experience: Jul 25, 2025
Miranda Baker
Disappointing Quality and Misleading

None of the photos came cut — something that wasn’t made clear at all during the ordering process. I expected finished prints, not sheets I would need to cut apart myself.On top of that, the paper and print quality were far below what I anticipated. The prints looked dull, and the paper felt cheap — definitely not professional standard.

2
Date of experience: Jul 24, 2025
Don’t waste your money, take your own photo.

Ordered one so called borderless photo for £17 plus £5 postage. It wasn’t totally borderless, it had a one white border with a number along it. The paper the photo was on was very thin, absolutely no stiffness in the paper at all. Very poor quality for the price. In fact quite shocking. I gave 2 stars because it was delivered on time and in a sturdy cardboard envelope.

2
Date of experience: Apr 07, 2025
Patsy Brooks
Overpriced and poor quality 😢

not normally a person who leaves bad reviews however I am really disappointed of my daughter's first school picture. Awful quality, they did not even bother to cut off the edges and for this servise it is way too overpriced....... If I knew this I would have done by myself even though that I am not a photographer in a way much better quality at home with our printer and much cheaper money....

1
Date of experience: Dec 11, 2024
Odin P.
Terrible photography and editing

Terrible photography. Awful quality for professionally taken photos. My daughter who has brown hair and blue eyes in real life but if you look at her photo she now has ginger hair with green eyes. I was told by customer service that they colour edit school photos. It’s clear that they can’t professionally edit. They stated they only edit because of the lighting when taking the photos. If this was an actual professional photographer then they would not need to colour edit because they would get the lighting perfect when taking the photos. I would totally avoid purchasing from this company. You could take a better photo at home using your mobile.

1
Date of experience: Nov 29, 2024
AquWaZe
Disappointing

Every year each class discusses how terrible photos are. We all want to buy a nice photo of out children in their school uniforms and see them grow through the years. However, the photos are always at a terrible angle. My daughters hair covers half of her face, my sons eyes are barely open and the sibling photo is even worse. I'm ashamed to say that I have bought a copy of the terrible photos at a hugely over priced cost as they mark important years for my children. They will not be able to go on the wall due to the terrible standard. Very disappointing

1
Date of experience: Oct 31, 2024
FellixCekcu11
Absolute disgrace of a company

Absolute disgrace of a company. My son wears glasses and every photo has the rim of his glasses covering his eyes. Could have did a better job myself and having them in stupid looking poses. They are kids for gods sake. Also robbing people blind for the prints and in excess of £15 for a digital copy. A fiver would be too much for a digital email of a photo. Why do schools use these incompetent photographers

1
Date of experience: Oct 22, 2024
Emily
Overpriced and manipulative pricing

Overpriced, and packages deliberately put together so there's not enough photos of the size that you want. All seems quite manipulative. Customer service are unhelpful and uncooperative.

1
Date of experience: Oct 22, 2024
Sandy
Minus 1 star would be better

Minus 1 star would be better. I wouldn’t of given them 1 star if it was an option Complete rip offCan’t speak to them just a stupid robot on web-chat£60 for a £5 acrylic frame and the pictures don’t even fit it. Just take your own pictures and print much easier and way way better. I hope the schools make money out off these as the prices are rediculous

1
Date of experience: Oct 18, 2024
Charity Ross
Overpriced, substandard website and poor quality.

The pictures taken the first time were awful (for everyone, not just us), the website is really clunky and difficult to use and the price is extortionate. I’m buying these as gifts for grandparents who don’t live nearby. Am thinking of taking up photography myself as even without any training I feel I could do better.

1
Date of experience: Oct 15, 2024

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