Review Time
I tried to cancel my subscpition and they are askig for date af birth and other sensitive information or they won't cancel it.
I'm filing a complaint with the consumer complaint division of the attorney general of my state.
I am not giving a subscription service that sensitive information just to cancel a service.
Hulu id unreachable and so does there customer service is not good at all...Not easy to reach and call always drops off and even gave the guy my number and said he would call back if guy called dropped off and never called back....And I paying for HBO MAX But can't watch
The commercials are so horrible on this app that I literally forget what I’m watching before the show comes back on. Hulu wants me to pay double for this app to get commercial free. Uninstalling it now😢😢
Hulu streaming service took money out of my bank account . I did not authorize. Do not use them for any steaming service. This happened a month after I cancelled services. Do not try 30 day Free service. How did this happen?
Ads every few minutes, and not short ones either. Premium upgrade is way too much. I only got it to watch one particular show and i made it one episode and decided to cancel my subscription
I wanted to watch the Super Bowl tonight. I paid my bill and could not log onto the system. After talking with several customer service reps missed the game and missed the game. Worst Service EVER especially during one the biggest television nights ever. I would NOT recommend this company to ANYONE! The worst EVER!
You pay for ads. I understand that I have their cheapest plan but a minute and a half of commercials every five minutes of the show it’s ridiculous. After I’m done with what I’m watching and going to cancel my subscription. It’s not worth it
01FEB 2026. I am 64, a hardcore spectrum customer, loving DVR and being able to skip through commercials while easily finding my network serialized shows such as NCIS, FBI, etc. I had checked into Hulu a few years ago but it did not carry the Fox News channel which is a deal breaker for me. The only reason I signed up now is intending to save money by since I have cable at my wife's house and my home. The fact that Hulu now carries Fox News TV does make Hulu a more viable option which I am testing for a month to see if I'm ready to ditch cable and save about $600 between the two homes. I do use Paramount Plus separately which is now included with Hulu, I use AMC Plus, I canceled Netflix because it has nothing I want. Since I'm already paying for these extra apps to get unique shows such as the Orville on Hulu, and Star Trek Strange New Worlds ( not discovery and not Academy) those apps are already part of my entertainment budget.
In addition when you do find out how to view information about a show or movie or watching in Hulu, the original air date or copyright date is not present. Of course I look this up and IMDb off and, but this is a common feature on cable. Not sure why Hulu does not try to emulate the cable experience to entice people to move away from cable since we are so used to such interfaces. Just because you come out with a new car Brand does not mean you randomly relocate the gas and brake pedal, and clutch for those of us who still drive sticks on classic cars.
I happen to work in IT for the DOD and I'm a retired thermo-electrical optical technician for the US Army. Taught myself to build databases in 1980s for businesses. Very tech oriented and I fully understand creating a positive user experience within data analytic tools I develop for myself and other users.
Just signed up for and paid for Hulu live with no ads at about$123 per month with Paramount and extra screens.
The Hulu interface is obnoxious and causes too much user friction. Since I'm paying about $100 for live TV, I would expect a guide to be the default opening position when opening the Hulu app on a Roku device, or that I could set up guide to be the default opening stance. Neither of these things are true.
To get to the guide I have to left click into select live TV, then press enter, which gets me to a show, probably the last channel watched, once that show starts, hit the down arrow to get to the guide, then left to select all channels or favors. Like five clocks to get to Guide on a paid, Live TV subscription?
This is very convoluted. The Hulu app developer either has no concept of adding guide to the main left menu when the app opens, or is diabolically and deliberately forcing to me seeing shows I would never watch by having to click into a show before selecting the guide, probably at the hands of contract deals to advertise these shows. I suspect the ladder is true because no app developer could be that stupid to not make the guide the default on a paying live TV subscription or to at least in place guide on the left menu bar when the app first opens.
Again after paying $100 per month, I expect complete control as I have with all other apps and software I own and purchase. I cannot think of another piece of software I own from Adobe Ceative Cloud to Microsoft Access and Power Bi as well as numerous photo and video editing suites, where I cannot set custom settings. I'm not an iCrapple user, I use Windows and Android so I am used to customizing everything.
Hulu can take a lesson from the FRNDLY TV interface where I can place my favorite channels in any order I want, namely in order from top to bottom of the networks I will most likely watch at the top. Their guide is also immediately accessible from the primary menu when the app opens.
I cannot believe Hulu has not received enough feedback to fix this.
With lack of customization, and no intuitive design from the app developers, my one month test of Hulu may end at the month and I will just pay the extra $500 between the two houses to keep our Spectrum and Dish accounts.
Craig
Hulu does good streaming but it’s not made for people on the move. This is the only streaming service that after 4 times of streaming from somewhere other than your house you have to call to get full use of your service. It’s so stupid they do this and such a hassle to have to deal with. I wish they would change it but they don’t care about their customers, they just care about that money
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