Review Time
My experience with Vendasta did not align with what was represented during the sales process, and I would strongly encourage prospective clients to conduct very careful due diligence before signing an agreement.
The sales process was polished and created clear expectations around onboarding, fulfillment timelines, and service quality. However, once services were activated and billing began, the execution was significantly different from what had been described.
Billing started immediately upon activation. Yet meaningful onboarding and vendor engagement were delayed, and progress during the initial service period was minimal. Communication gaps and coordination issues contributed to limited forward movement, but charges continued in full regardless of the lack of substantive deliverables.
The services that were ultimately delivered did not reflect the level of quality presented during the sales discussions. Content lacked strategic depth, timelines were not met, and certain actions created unnecessary risk rather than adding value.
It is also important to understand how the vendor model works. Much of the fulfillment appears to be performed by third-party providers, and the company does not appear to guarantee or stand behind the quality, timelines, or performance of those vendors in a meaningful way. When issues arose, responsibility was largely attributed to vendor constraints rather than resolved directly. As a client, this leaves you with limited recourse while billing continues.
Prospective clients should pay particularly close attention to the contract structure and activation terms. Once services are activated, billing begins regardless of fulfillment progress. Deliverables and performance standards are not tightly defined, and the agreement provides broad discretion in how services are carried out. It can be difficult to exit even when the services being delivered do not meet expectations.
This was a costly and frustrating experience. I would strongly recommend obtaining detailed written commitments regarding deliverables, timelines, vendor accountability, and cancellation terms — and having the agreement reviewed independently — before moving forward.
I am incredibly pleased with the support provided by Adam Stark. His willingness to assist us at every step has been invaluable. Adam is always ready to hop on a call to guide us through any challenges we face, ensuring that we understand the process thoroughly. His proactive approach and dedication to helping us succeed have made a significant difference in our operations. We are grateful for his expertise and support, which have been instrumental in our progress. Thank you, Adam, for your outstanding service!
My experience with Vendasta did not align with what was represented during the sales process, and I would strongly encourage prospective clients to conduct very careful due diligence before signing an agreement.The sales process was polished and created clear expectations around onboarding, fulfillment timelines, and service quality. However, once services were activated and billing began, the execution was significantly different from what had been described.Billing started immediately upon activation. Yet meaningful onboarding and vendor engagement were delayed, and progress during the initial service period was minimal. Communication gaps and coordination issues contributed to limited forward movement, but charges continued in full regardless of the lack of substantive deliverables.The services that were ultimately delivered did not reflect the level of quality presented during the sales discussions. Content lacked strategic depth, timelines were not met, and certain actions created unnecessary risk rather than adding value.It is also important to understand how the vendor model works. Much of the fulfillment appears to be performed by third-party providers, and the company does not appear to guarantee or stand behind the quality, timelines, or performance of those vendors in a meaningful way. When issues arose, responsibility was largely attributed to vendor constraints rather than resolved directly. As a client, this leaves you with limited recourse while billing continues.Prospective clients should pay particularly close attention to the contract structure and activation terms. Once services are activated, billing begins regardless of fulfillment progress. Deliverables and performance standards are not tightly defined, and the agreement provides broad discretion in how services are carried out. It can be difficult to exit even when the services being delivered do not meet expectations.This was a costly and frustrating experience. I would strongly recommend obtaining detailed written commitments regarding deliverables, timelines, vendor accountability, and cancellation terms — and having the agreement reviewed independently — before moving forward.
Vendasta’s support team has been exceptionally helpful and professional throughout my vendor application process.Special thanks to Vimal Sekar for his outstanding guidance, timely communication, and genuine customer-first attitude.Truly impressed with Vendasta’s service quality and commitment to their partners.
I don't even know how they got my business line but they have called me at least 5 times and I've asked them at least 3 times to REMOVE MY NUMBER. I've told them we are not interested in their sales calls or services but they keep calling me and wasting my time.
I'm a new partner in the Vendasta platform and am working to grow my agency slowly. I researched many platforms and felt the most comfortable with Vendasta. I've had a great experience with their support team, who are very responsive. Features are being developed as we speak, and if I run into any problems, I know I can get someone to help in just a few hours.I'd like to especially call out Braedon G. He is an Account Executive at Vendasta who worked with me for three months to help me better understand and use the platform. He is so responsive (like wicked fast) and very personable.I'm very grateful to Vendasta. I see great potential for my company because of our partnership.
What makes VENDASTA such a great company is they take great care of their people and they really care about what they’re doing with small businesses that need our help. It’s been a pleasure working with VENDASTA for many years and many more.
I chose Vendasta because I was looking for a single platform to manage all of my agency clients. It seemed to offer everything I needed, and the sales team convinced me to give it a try.To test the platform, I set up my own business first—a business where I’ve personally done all the marketing, SEO, and web design. I know the digital footprint well. Vendasta’s snapshot report immediately flagged dozens of serious errors that were simply not true—everything from failing grades for SEO to claiming I had only 8 backlinks (I used Yext for backlink creation, which is the exact same tool Vendasta uses). It couldn’t even detect my active Yelp and Facebook accounts, both linked directly to my Google Business Profile.I contacted support multiple times, providing proof that the data was wrong. Instead of resolving the issue, support eventually stopped responding.When I decided to cancel, I was sent a form requesting account information they already had. I filled it out—twice—and my account still isn’t canceled. I was also promised a refund by my rep, which I have yet to receive.For a platform that markets itself as an all-in-one agency solution, the inaccuracies, lack of accountability, and poor follow-through were unacceptable.
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Vendasta is the leading AI software company for customer acquisition and engagement, helping businesses get more customers. And keep them. Our AI-powered platform unifies marketing, sales, and operational workflows, eliminating the need for fragmented tools and streamlining every stage of the customer journey.
With proprietary SMB data, intelligent automation, and AI assistants that handle repetitive tasks, Vendasta helps businesses attract, engage, and retain customers with unmatched efficiency. Our solutions empower partners like digital marketing agencies, franchisors, and MSPs to scale operations seamlessly, optimize campaigns, and drive long-term growth.
Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in Saskatoon, Boca Raton, and Chennai, serving a global network of partners and SMBs.
Learn how Vendasta’s AI can help you grow: https://www.vendasta.com
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