Review Time
Nathan is the man of the year!!! I thought after my work email got terminated it would be a major roadblock, but I was able to access my account in less than 15 minutes. He handled everything perfectly and the guy is super nice, thanks again Nathan!! Couldn’t have had better service 👍🏽👍🏽
Here’s a clean, brutal, professional rewrite that still lands hard without sounding unhinged or defamatory:
I am the CFO of U.S. Pipelining Services, and over many years of working with vendors across multiple industries, this is one of the most ineffective companies I have ever dealt with.
I genuinely question why they even employ customer service staff. Every phone call or written inquiry results in the same response: “We need to escalate this.” Nothing is ever resolved on the spot. If you’re lucky, someone follows up in 2–3 business days.
Simple requests become problems. Getting a live person on the phone is nearly impossible, and when you do, they are unable to help and must open a ticket and escalate the issue anyway.
Their fund selection is the only redeeming quality of this company. Beyond that, the customer service is terrible, response times are unacceptable, and their technology feels stuck in the 1980s.
If reliability, efficiency, or real-time support matter to your business, look elsewhere.
The representative was extremely knowledgeable and helpful in addressing my concerns with an old 401k from a previous employer. I anticipated that it would take a long time to sort everything out, but he managed to resolve the issues in just one phone call! Additionally, he has a really great name. Thank you once again!
I am truly impressed by the gentleman I spoke to; he was incredibly helpful and polite, addressing all my concerns right away. He exemplifies what great customer service should be, interacting wonderfully with the public. His patience and overall demeanor made for a delightful experience.
Initially, when I called, the representative had trouble locating my account. I was placed on hold, and after a few minutes, I received an automated message thanking me for my call, only for the line to disconnect. Fortunately, when I called back, I connected with a helpful representative who successfully found my account and resolved my issue.
Erica was wonderfully patient and a joy to communicate with... She managed everything in a highly professional way. As an older individual, I find adapting to new technology takes time, but she made the process seamless. Please extend my gratitude to her when you see her again. Best regards, Dave😊
The support experience was frustrating. Initially, I had to interact with an AI chat system before reaching a real representative. They needed to create a case and would only follow up via email after a few business days. When they finally did, the earliest available appointment was two weeks later.
As an employer, we were initially very enthusiastic about finding a service with transparent and competitive pricing, along with a promised seamless integration with our PEO requiring minimal oversight from us. While the pricing is appealing, the integration has proven to be unreliable. It has failed twice, and neither time was it noticed by the service; our employees, who are attentive to their finances, realized that contributions had ceased. I was willing to overlook the first incident as a one-time issue, but after the second occurrence, we sought clarification and discovered there was a known problem with their API. Apparently, monitoring potentially affected accounts wasn’t deemed necessary. Three months later, I am still attempting to resolve the missing contributions, and the back-and-forth has become absurdly inefficient. If you intend to depend on their payroll provider integrations, be warned that while you may save money, you are also acquiring significant headaches. We plan to seek a new provider in 2026 and would advise others to avoid similar troubles.
The representative was fantastic and incredibly approachable, providing all the necessary information. They even suggested having a team member contact me to assist with my follow-up request. This made the entire process smooth, quick, and easy to comprehend.
I had an inquiry regarding my plan, and the representative was incredibly helpful. They addressed my question promptly and even offered guidance for future needs. I find the platform very user-friendly and can always access support without delay.
Claim your business profile now and gain access to all features and respond to customer reviews.
Human Interest, Inc. is a full-service 401(k) provider that helps small to mid-sized companies offer an affordable and scalable 401(k) that is easy to manage for employers and employees as the company grows. Employers can set up and administer a 401(k) plan entirely online, and make it easier for employees to manage their retirement benefits.
For less than what a traditional 401(k) costs, Human Interest, Inc. gives you and your employees more options when it comes to crafting your retirement plan.
What comes with a Human Interest, Inc. 401(k) plan?
Automated Administration
Compliance Monitoring
Dedicated Support Team
Our solution makes it possible for companies to offer high-quality 401(k)s as a part of a competitive benefits package without putting a huge administrative burden on HR.See more
