Review Time
I have been a Mtgox user for over ten years. Throughout this period, I consistently used and maintained my USDT account on the platform without any issues. Mtgox was a service I trusted and relied on for many years.
Unexpectedly, my account on the old Mtgox platform stopped functioning. I contacted the support team multiple times to understand what had happened and to request access to my USDT account, but I received no response. This situation was extremely distressing, especially given my long history with the platform. For more than two months, I experienced significant emotional stress and uncertainty due to the lack of communication and access to my funds.
On January 15, 2026, I spoke with a close friend and explained the difficulties I was facing. She informed me about a newly updated platform, Mtgox.us.com . At first, I was skeptical and hesitant to believe that a new solution existed.
However, I decided to contact the support team on the new platform and carefully explained my situation. I was impressed by their prompt and professional response. The support team provided clear guidance and assisted me through every step of the process, including account recovery, merging my previous USDT account, and completing KYC verification.
Within 24 hours, my account was fully restored, and I successfully regained access to all my USDT funds. The efficiency and transparency of the process exceeded my expectations and restored my confidence in the platform.
My experience with Mtgox.us.com has been very positive. Transactions are fast, the system operates smoothly, and there are no network or technical issues. It is clear that the company is committed to supporting its users, especially long-standing clients.
I sincerely appreciate the support team for their assistance and dedication. I strongly encourage Mtgox to continue supporting long-term users who may be experiencing similar issues.
After an extended period of uncertainty, I am pleased to share that mtgox successfully returned my funds. Initially, I was cautious and wanted to be certain that everything was legitimate, so I reached out directly to their online support team through the new website. Their representatives were professional, responsive, and provided clear instructions, which gave me confidence to proceed. Following their guidance, I completed the account merge process and regained full access to my account. From there, I was able to log in without difficulty and complete a smooth withdrawal of my funds. The entire experience, while requiring patience, demonstrated a strong level of support and commitment from the mtgox.us.com team. I truly appreciate the assistance provided, as it not only helped me recover what I had lost but also restored my trust in the platform, and their dedication to resolving customer concerns and ensuring successful transactions deserves recognition.
I first shared my experience on this platform on August 13th 2021 after encountering several issues with mtgox. On that day I submitted a support request in the hope of receiving proper guidance but to my disappointment no one from their team has ever responded directly to me. The only form of communication I received was a response to my earlier review posted here which gave me the impression that customer concerns are not being prioritized as they should be. From my perspective if Mtgox truly valued their customers and operated with a higher level of professionalism they would have designed the reactivation process to be optional rather than compulsory. Many loyal long-term customers myself included found this requirement inconvenient and unnecessary. That said once I eventually went through the reactivation I was able to process my withdrawal successfully and the funds reached my wallet without further issues. This shows that the withdrawal system itself works effectively once the conditions are met. However making the reactivation optional would have been a far more customer-friendly approach and would have inspired greater trust in the platform. As an old customer I can say with certainty that this single change would have led me and many others I know to give mtgox a much higher rating.
I have been a long-term MtGox user for over 20 years and maintained two separate accounts holding Bitcoin (BTC) and Litecoin (LTC). Throughout this time, I had never experienced any major issues with the platform until I unexpectedly lost access to both of my wallets.
At the time of the issue, my accounts held more than 5 BTC along with LTC. I immediately contacted the original support team to understand why I could no longer access my wallets. Despite multiple attempts to explain my situation clearly and request assistance, I did not receive any response from the old support system. This lack of communication caused significant stress and concern, especially as I had planned to use my BTC and LTC for upcoming investment opportunities.
After some time, a trusted friend informed me that the original MtGox platform was no longer operational and that a newer official recovery website, Mtgox.us.com, had been introduced to assist users with account and wallet recovery. Based on this information, I contacted the support team through the new platform and provided full details regarding my long-standing accounts and lost access.
The response from the new support team was prompt and professional. They guided me step by step through the recovery and wallet-merge process and requested that I complete KYC verification. After completing the required verification, my wallet was successfully activated within 24 hours.
I was genuinely surprised by how efficient and transparent the entire process was. Initially, I was cautious, but the speed of communication, clarity of instructions, and successful recovery of my wallets restored my confidence. Both my BTC and LTC wallets were recovered successfully.
Overall, my experience with Mtgox.us.com was positive. The support team was responsive, knowledgeable, and efficient. After a very stressful period, I am grateful to have regained access to my assets. This experience demonstrated a significant improvement in customer support and recovery handling compared to the former platform.
I have been a long-term MtGox user for over 20 years and maintained two separate accounts holding Bitcoin (BTC) and Litecoin (LTC). Throughout this time, I had never experienced any major issues with the platform until I unexpectedly lost access to both of my wallets.At the time of the issue, my accounts held more than 5 BTC along with LTC. I immediately contacted the original support team to understand why I could no longer access my wallets. Despite multiple attempts to explain my situation clearly and request assistance, I did not receive any response from the old support system. This lack of communication caused significant stress and concern, especially as I had planned to use my BTC and LTC for upcoming investment opportunities.After some time, a trusted friend informed me that the original MtGox platform was no longer operational and that a newer official recovery website, Mtgox.us.com, had been introduced to assist users with account and wallet recovery. Based on this information, I contacted the support team through the new platform and provided full details regarding my long-standing accounts and lost access.The response from the new support team was prompt and professional. They guided me step by step through the recovery and wallet-merge process and requested that I complete KYC verification. After completing the required verification, my wallet was successfully activated within 24 hours.I was genuinely surprised by how efficient and transparent the entire process was. Initially, I was cautious, but the speed of communication, clarity of instructions, and successful recovery of my wallets restored my confidence. Both my BTC and LTC wallets were recovered successfully.Overall, my experience with Mtgox.us.com was positive. The support team was responsive, knowledgeable, and efficient. After a very stressful period, I am grateful to have regained access to my assets. This experience demonstrated a significant improvement in customer support and recovery handling compared to the former platform.
My overall experience with this exchange has been quite straightforward,the platform is generally easy to navigate and I successfully managed to withdraw my funds without major complications,however I must point out that I am not particularly fond of the Mtgox system offered here as I find it less appealing compared to other services.One important thing to note is that users should carefully follow the provided instructions step by step,if you ignore the guidelines or assume the exchange is acting against you personally you may run into unnecessary issues.The key factor is reactivating your account properly as this is required before you can withdraw your tokens,that process especially when linked to fiat transactions can feel a bit risky.Aside from that everything else about the platform has been smooth and reliable from my perspective,based on my experience this is not a scam site,in fact I appreciate that they gave me the opportunity to recover access and successfully withdraw my money back
At first, the opportunity looked real and trustworthy, so I invested with confidence. Problems began during withdrawal, and I lost a large amount, leaving me stressed and hopeless. When help seemed impossible, 𝑫̳𝒂̳𝒓̳𝒌̳𝑪̳𝒉̳𝒂̳𝒊̳𝒏̳𝑰𝒏𝒗𝒆𝒔𝙩𝙞𝙜𝙖𝒕̳𝒊̳𝒐̳𝒏̳𝙨̳ stepped in, recovered my funds, and explained everything clearly. Today I am wiser and always verify platforms before investing again for my own safety and financial future.
No authentic investment process is happening here. You should dismiss any notion of allocating money, as you will never get it back. My withdrawal request has been left unresolved for weeks.𝐫𝐞𝐭𝐫𝐢𝐞𝐯𝐢𝐬𝐭𝐚 # appeared in my help results, and they were fantastic, resolving the issue quickly and courteously.
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