ibentoy.com

4.3
4.3 Based on 200 reviews

IBentoy is an online kawaii boutique selling cute and unique goods. Including but not limited to: Japanese and Korean stationery, kawaii backpacks, plush toys, cute accessories, kawaii mobile phone cases, etc.Let's have enjoy kawaii everthings together! ...

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Average Rating

4.3

/
5

200 Reviews

5 Star
74%
4 Star
11%
3 Star
0%
2 Star
2%
1 Star
13%

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EP29
Worth the Wait

Worth the wait! I ordered an iPhone 14 Pro Max case. Super cute with 3D characters hanging on all over the case. The package also came with a little story note of the store and a notebook I can keep in my purse.

5
Date of experience: Apr 04, 2023
Daniel
Overall Nice

Items are slow to ship out once you place an order (a few weeks) but since these aren't items I need, but simply want, I don't mind. Once they do ship, my packages have arrived fast and safely. In my last order, I was missing two sets of false nails and one of the earrings was broken. They were super quick to get back to me and have the items replaced. So in all I'm super happy with ordering with them and will continue to do so!

5
Date of experience: Mar 28, 2023
don't order

ordered from this company in mid January and I still have not received my purchased item. they gave me the tracker site but all it says is its waiting to be shipped out...from where I don"t know! they're also unable to tell me the exact location and have refused to give me my refund. gave them a 1 star since they have been answering my emails.

1
Date of experience: Mar 24, 2023
Bramwell P.
Almost 2 months and still no item

Almost 2 months and still no item, emailed customer service they send a different tracking link. 3 more weeks the item still sitting in the same place. Request refund they tell me to email when I receive item?!? Seriously?

1
Date of experience: Mar 24, 2023
Wadsworth Cooper
I looked at the picture and I really…

I looked at the picture and I really liked it and I didn't expect to receive the item I liked even more because it was so amazing

5
Date of experience: Mar 10, 2023
Dora T.
I received my product after I ordered…

I received my product after I ordered sometime in late January. It took me about 6 weeks to get my item. There was a slight delay due to supply reasons, but when I reached out to ask about it, the customer service team was excellent! They are so polite, attentive, and strive to do better with each interaction. I won’t lie, the shipping seemed a little iffy to me at first, but their customer service is so stellar that it made me a huge fan of this company. Especially considering that they do business from over seas, their service and quality is great. I only ordered one phone case, but it is exactly like the picture I saw online. The design is beautifulllllll, and the packaging was also so adorable! All in all, for an oversea company that sells random and cute things online, the quality, honest prices, and customer experience makes this an amazing business I want to continue to support! Thank you!

4
Date of experience: Mar 07, 2023
PakateLikeCurry
とても良い店!

とても良い店! Highly recommended, good customer service and great product quality it came exactly as described. Very cute and neat packaging, very trustworthy checkout and shipping! ありがとうございます。!

5
Date of experience: Mar 07, 2023
Mayola
Amazing customer support and products

Although shipping time is long (3-4weeks) i Was able to communicate with staff while waiting. I even got a gift:)If youre interested about my reviews of every product that I got, feel free to reply and I will tell you about them

5
Date of experience: Mar 06, 2023
Gage K.
Satisfied with my purchase 🎀💗

This is my first time ordering from Ibentoy and I must say, I am a happy customer. I bought two items: contact lenses and lip brush. On 11th of February is when I placed my order and it arrived today (5th of March) I was glad when I was notified that my order has been delivered. When I opened my package, it was very well sealed; no damage at all! Packaging was very cute as well 🥺🫶🏼 (I didn’t want rip the sticker cz I wanted to keep it but it got ripped while I was opening the package, sadly) I only ordered two items but inside the package contained 4 stuff! Two of which was my order, one of them was a cute turtle sticky notes (that I got for free 🤪), and last but definitely not the least was the letter 🥹💗 it was the cutest most heartfelt letter I’ve read and I want to say THANK YOU all for making me feel special and the time and effort you guys put into my orders <3 In terms of customer service, I would rate them 8/10 because from placing an order, inputting your details and stuff, to tracking your parcel and most especially contacting them is a very smooth process. Makes us, customers, feel that we are fully assured of their support 😌The remaining 2 lacking points are:1. Order number or logistics number - there was some issues in terms of tracking my order cz there were two things coming up so I was quite confused, but with the help of the team, I was able to manage and track my parcel 📦 2. Time difference - if you have any concerns about your order, like what happened to me and you want to contact them, it takes awhile to get to them (if you’re from a different and you placed an order, they won’t reply as quick as 123,it will take maybe many hours) but the good thing about this as well is that once you’ve contacted or emailed them, they will 100% respond to you whenever they can 🫶🏼Tho there was minor delays and I was already panicking (cz I’ve been waiting for quite a while lol) still I’m glad cz the stuff I ordered came early as I intended it to be. If you guys are reading this, I recommend you guys order some stuff form ibentoy! 🎀💗 i hope this helped and trust me on this one, they won’t disappoint you. Go order now and get your money’s worth! 👛🛍

4
Date of experience: Mar 05, 2023
Samuel L.
So good! But…

Products are great! They come in perfect and new condition and it is really aesthetic! Would say shipping takes a long time. Also you can find these products for a lot cheaper on other websites like SHEIN or yesstyle but ordering from here is safer!

4
Date of experience: Mar 05, 2023

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Business Details

  • IBentoy is an online kawaii boutique selling cute and unique goods. Including but not limited to: Japanese and Korean stationery, kawaii backpacks, plush toys, cute accessories, kawaii mobile phone cases, etc.Let's have enjoy kawaii everthings together!

    We believed cuteness item is the least expensive luxury and it is one of the few things that bring us joy. It has been a great pleasure serving all of our lovely customers. Some of you might have contact with us before and some of you might not. We think it would be great if you get to know us better. Here is the ibentoy team:

    This store has always been a home of love, which makes us happy that so many people like what we create and what we recommend. My goal is to continue to provide lovely products in the next few years, and we hope to see more and more product choices.

    In our colorful world, you will never feel too old to enjoy a positive attitude to everything.

    Welcome to IBentoy😀, For joy~~~See more

  • language https://www.ibentoy.com

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