Review Time
A Brilliant Building Society. I've been with Suffolk for a few months and I'm very pleased so far. The online experience is secure, simple and well laid out. It's very easy to navigate and pages are quick to load.
They have a good range of products and have some very competitive rates for savers, particularly regular savers.
Can highly recommend.
A Brilliant Building Society. I've been with Suffolk for a few months and I'm very pleased so far. The online experience is secure, simple and well laid out. It's very easy to navigate and pages are quick to load. They have a good range of products and have some very competitive rates for savers, particularly regular savers.Can highly recommend.
AVOID AT ALL COSTS SCAM!!! They will give you a mortgage in acceptance, you will pay £1000 fee then 2 weeks later they’ll say can’t proceed and return you £300. It’s in there best interest to proceed with application so you have to pay fee and let you down. Don’t do it to yourself!
I received an email detailing new mortgage offers to choose from, so I called the number and received excellent assistance from Maria. Very professional, helpful & friendly. Despite the fact the offer had slipped past a deadline she conferred with colleagues and was able to move things quickly as if the deadline had been met. This saved me around £250. Thank you
If they had a zero stars, I would happily award it to Suffolk Building SocietyI have been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has changed in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap.
We have got a mortgage with the society. The process of obtaining a mortgage was straight forward. The staff were very knowledgeable and professional, and always did their best to help. The society were the only lender who offered me a mortgage at my age, and this enabled my daughter to get onto the property ladder. I have no hesitation in recommending the Suffolk building society.
Can’t even give this company 1 star, absolutely shocking from the start of this mortgage application. Took over 20 days to declined us!! Because, my partner gets paid weekly but received monthly wage slips. This was the reason given to decline! Because the wage slips don’t add up. Of course weekly pay slips may differ if there is more days in a month. The employer wrote a letter explaining the situation and was happy to be contacted if there was any problems or questions regarding pay. However, they decided for the reason, the mortgage was declined. I think this is questionable in itself but to take over 20 days to decide, is outrageous and to still charge £474! To be declined just seems unethical and questionable! I will be taking this further! Please don’t even waste your time with this company. Take your time and money elsewhere. 2 days later for us to be accepted for the same house, less interest and less fees! Don’t even waste your time!!!Avoid at all cost!!!!!
Very disappointing. Carried out 3 hard searches on the same property and held onto the valuation fee without carrying out the valuation.Please beware. They are not credible.They didn’t refund my money after emailing them. They are scammers.
8/11/24 successfully opened a regular saver via online application. Subsequently invited to register for online access. Submitting correct and permissable details an "error" message stated I was to contact the Member Support Centre. Following the representative's instructions over the phone - I had to re-register - the same result ensued. Error! No explanation as to why this keeps happening, nor could a solution be proposed for progression to personal online account access. Therefore going to terminate my account!
Claim your business profile now and gain access to all features and respond to customer reviews.
We’ve been a cornerstone of the community since 1849. Originally founded to help people buy enough land to enable them to vote – our mission to provide safe homes continues today.
In 2021 we changed our name from Ipswich Building Society to Suffolk Building Society, to better reflect the broader community we serve.
We exist to provide a safe home for savers and safe homes for our communities. We also use some of our profits to help protect local nature and wildlife, and support those facing or at risk of homelessness and domestic abuse.
See more
