ibuture.com

1.8
1.8 Based on 134 reviews

Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-estab...

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Average Rating

1.8

/
5

134 Reviews

5 Star
13%
4 Star
8%
3 Star
1%
2 Star
3%
1 Star
75%

All Reviews

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Review Time

Alvina Johnson
Terrible experience with the product and support

Purchased a vacuum through an online platform. Six months later, it consistently blocked up, requiring filter changes every few minutes. It then overheated, produced strange noises, and eventually stopped working. I attempted to reach out to the support team multiple times but received no response. Avoid this company at all costs. The product, service, and customer support are incredibly disappointing. A total letdown and unreliable!

1
Date of experience: Dec 04, 2025
Thats Nayeem
Quick Fix for a Small Issue

My product stopped charging properly after a few weeks. I contacted support, and they guided me through some easy troubleshooting steps. It was solved within a day.

4
Date of experience: Oct 30, 2025
Oana Bejenaru
Don't buy it

After a year the suction pipe broke in half. Ridiculous. Don't buy it .

1
Date of experience: Oct 19, 2025
Leslie Tenenbaum
Unreliable Vacuum With No Support

Does not respond to any messages for customer support. Ignores requests for warranty assistance.

1
Date of experience: Oct 18, 2025
Christy
Terrible product

Terrible product. The vacuum stopped working and is still under warranty. I have emailed the company multiple times and haven’t heard back. Don’t bother with this company. Complete waste of money.

1
Date of experience: Oct 01, 2025
Annie Akinin
Shocking customer service

Shocking customer service. The product stopped working after 12 months and despite having a 3 year warranty the company did not respond to any of the emails we sent asking for a replacement or repair. I would not recommend this company which is a shame as the product seemed ok.

1
Date of experience: Sep 30, 2025
Elizabeth White
Fantastic

There are a lot of things to like about Buture vacuum. 1) the light, makes it easy to see the dirt 2) the display for battery use and strength keeps you informed of the status and usage 3) you turn it on and it stays on, no pressing the trigger the whole time. 4) it is easy to take apart for cleaning and emptying.

5
Date of experience: Sep 25, 2025
L Williams
Charger caught fire - told to buy a replacement...

I purchased a JR700 vacuum through Amazon and after about 16 months of very minimal use, the charger essentially caught fire while charging the vacuum. I contacted Buture to advise them of the situation; initially I was ignored, then when I chased up I was told to contact a different department and then I was told just to buy a new charger. No one has addressed the faulty product or offered an apology. I couldn't recommend based on the customer service received so far. I will amend this review if anything changes.

1
Date of experience: Sep 18, 2025
John from Winnipeg, MB.
The product (battery operated vacuum)…

The product (battery operated vacuum) performs excellently on my vinyl plank flooring and low pile area rugs. I have bought two as through user misuse I melted a sectional tube and the contact points no longer aligned and I was very pleased with how the first one worked until I broke it. When I bought my first one I had an issue with the battery and customer service quickly responded and replaced the battery within days. I highly recommend Buture as a company and their vacuums as excellent

5
Date of experience: Sep 16, 2025
Jack Mainer
Non existent support

Non existent support. It’s a shame because the product isn’t all bad but support and warranty doesn’t exist.

1
Date of experience: Aug 27, 2025

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Business Details

  • Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.

    Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.

    At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.

    You can find all our products and accessories on https://ibuture.com/.
    If you have any questions, please contact us at official@ibuture.com.See more

  • email official@ibuture.com
  • language https://ibuture.com

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