Review Time
Purchased a vacuum through an online platform. Six months later, it consistently blocked up, requiring filter changes every few minutes. It then overheated, produced strange noises, and eventually stopped working. I attempted to reach out to the support team multiple times but received no response. Avoid this company at all costs. The product, service, and customer support are incredibly disappointing. A total letdown and unreliable!
Shocking customer service. The product stopped working after 12 months and despite having a 3 year warranty the company did not respond to any of the emails we sent asking for a replacement or repair. I would not recommend this company which is a shame as the product seemed ok.
There are a lot of things to like about Buture vacuum. 1) the light, makes it easy to see the dirt 2) the display for battery use and strength keeps you informed of the status and usage 3) you turn it on and it stays on, no pressing the trigger the whole time. 4) it is easy to take apart for cleaning and emptying.
I purchased a JR700 vacuum through Amazon and after about 16 months of very minimal use, the charger essentially caught fire while charging the vacuum. I contacted Buture to advise them of the situation; initially I was ignored, then when I chased up I was told to contact a different department and then I was told just to buy a new charger. No one has addressed the faulty product or offered an apology. I couldn't recommend based on the customer service received so far. I will amend this review if anything changes.
The product (battery operated vacuum) performs excellently on my vinyl plank flooring and low pile area rugs. I have bought two as through user misuse I melted a sectional tube and the contact points no longer aligned and I was very pleased with how the first one worked until I broke it. When I bought my first one I had an issue with the battery and customer service quickly responded and replaced the battery within days. I highly recommend Buture as a company and their vacuums as excellent
Claim your business profile now and gain access to all features and respond to customer reviews.
Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.
Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.
At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.
You can find all our products and accessories on https://ibuture.com/.
If you have any questions, please contact us at official@ibuture.com.See more
