Review Time
This was a disappointing box especially for the price. The paints were simple water colors that can be purchased for $3 dollars at a CVS. Other than the basic instructions and pictures which could've been downloaded from the internet, the only value this seem to have was in time that I didn't have to spend compiling it myself. I bought this as a gift for someone who takes art classes. I could tell on their face that they were disappointed when they opened it as was I. I will not be purchasing anything from your company again.
The customer service experience I received from Sam at your company was second to none. He was so attentive to my concern for not having received my order in time for my niece's birthday and went above and beyond to ensure I could get a new order shipped out immediately. More companies should take a lesson from your team!
They used false advertising (the picture did not match what I got), overcharged for what I actually got, and then only refunded me for half the amount I paid for them. So after having to pay shipping fees both directions, and their so-called return and restocking fees, I actually ended up paying to get NOTHING. Of course they claimed this was all acceptable behavior due to their "company policies", which would be more aptly named "we have the legal right to steal your money" in their pages and pages of fine print. I am a school teacher just trying to buy things for my class (using my own money) which they did not care about either. Do not support them! In response to their reply:Yes, I thought they would be different because the picture that you had showed something different! I noticed you quickly had that changed once I mentioned it, but luckily I took screenshots. The Michael's site only said, "Not eligible for in store returns". And I chose to return them thinking that I would at least get my money back for the merchandise, instead of less than half. As for the items being "unsellable in the condition sent back", that is news to me and I find it interesting that you are only choosing to mention that now. I stand by my first review.
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