Review Time
Elite Energy have absolutely no regard for the impact they cause their customers. Their incomplete installation has caused me no end of distress. All they are interested in is payment for works BEFORE installation is completed. They have no due regard for anything else. It should be noted that no one should have to suffer like I did whilst being held to ransom for payment of works before they are started. This firm should not be awarded any contract as far as I am concerned to do any works because it is incapable in delivering. No customer service, no due regard, incompetent management, non-existent customer service, incompetent logistics, inability to remedy in a timely fashion. The firm is incapable of operating.Be aware this firm incapable, incompetent, inconsiderate, and wholly unfit to conduct business such installations. Who in their right mind has offered them contracts is beyond me??!! The complete inability to respond is shameful and just highlights the due care and consideration this firm has for it’s so called customers. To date no response has been received from them, you all should be aware of this and be mindful of the type of firm you are dealing with.They left me as a 70 year old pensioner cancer patient without a correctly functioning boiler who was without heat and hot water for 4 weeks! I asked for resolution with a response non-existent. This is not the way to treat customers.Never use this company!!!
Dean who fitted my new boiler went above & beyond what was asked of him. The new boiler gave more pressure which, was needed, but the pressure was too much for the rubbish joints that had been put in when, the house was built. About 9 joints popped, causing me to paddle in the kitchen the morning after the new boiler was installed. Despite the issues with the joints not being Deans fault, he came back 2 days extra without pay to replace the joints that had popped. Dean came a long way too, from Manchester to Near Goole in Yorkshire, he’s a star.
Really impressed with this company. Having had a total disaster with previous installers (simple heating services ) elite were a breath of fresh air. They turned up when they were supposed to, kept me informed as to what was happening, phoned me up afterwards to check I was happy with the install. The actual install was done by Mike, really nice guy, very knowledgeable about the install and work that was needed to be done . All in all I would highly recommend this company.
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