Review Time
Edited review: Despite lots of install "issues" and a long time putting it right, I have edited my review to a 3 star due to the after service from Harry Khan, he is superb & made sure everything is right in the end.I think this is fairer...a lot of these companies don't care once they walk off the job.
I had a brand new Ideal logic combination boiler fitted by Dan Hill & Dave Howard very proffessional , answer`d all questions i was concern`d about. we did incur a problem Dave howard went the extra mile & delivered . Thanks again Dave & Dan & thank the improveasy Group .
To all considering improve easy please be careful. They flooded by house leaving literally every single radiator open, plug sockets unscrewed from the wall, the plaster is so bad it has absolutely huge cracks in it and absolutely no response from anyone in the office. Yes my house is warmer but that's no excuse to allow such short falls.
The installation was carried out with care and attention and the staff were knowledgeable and efficient installing the approved materials although we was hopeful of having loft insulation carried out but this did not materialise.Overall would and have recommended.
No proper explanation at the beginning of what we actually had to have installed to obtain the grant.After we signed up there was a considerable amount of pressure to do the work immediately even though we explained we had the loft to empty first and I was having treatment for cancer at the time.The gas boiler fitters were very good but everyone else didn’t stick to appointment times and turned up when they felt like it -once at 7.15 pm. The exposed pipes in the loft were not lagged despite repeated requests and we subsequently had to pay for that ourselves with someone else. Lack of returning phone calls from the company and responding to complaints. No one was taking responsibility.
The boiler supplied works very well. The electrical part of the installation wasn't completed correctly but once notified of their mistake they quickly rectified this. The gas and water installation were completed correctly and look very neat. At all times the installation was safe.
Really sorry l have to write this review.When the team arrived in my home they assured me that care would be taken of all of my furniture etc .Well my home was trashed , they finished Friday with the promise they will be back Monday to put all the furniture back.All day Monday l was chasing for someone to come as promised to no avail.Chris did call to see if l was happy,l explained and he arrived within the hour and helped to get me straight.Chris sent someone over the next day to finish off.Unfortunatly l still have plugs hanging off the walls,cover for a filter is missing,and l think my loft insulation hasn't been laid . Really poor communication ,poor standard, no care taken with my home it was trashed sadly.
After being accepted for an ECO23/GRANT Improveasy Ltd undertook the work to be carried out. Unfortunately the majority of work carried out was done to an unprofessional standard. I tried on numerous occasions to contact the management re: my concerns of the shoddy workmanship. I had no response from any of my enquiries until my writing to the managing director, this resulted in a telephone reply from a person called Harry he promised that all would be done to make things right. In the end I had to correct everything myself by employing a tradesman to make good all that was wrong with the work. After this I had a visit from an Installeasy operative called David Howard who agreed after viewing a photograph of part of the work that it was unacceptable and he would see that I got reimbursed for that cost, he also assured me he would return to fix trickle vents for all windows, as these should have been done. To date none of these assurances have been carried out. Appointments have been made and not kept. The problems I have mentioned are serious and distressing enough for any householder. However, something even more serious is the fact that a large proportion of my jewellery went missing while this work was being carried out. All in all a very stressful and distressing experience. I would not recommend Improveasy/ Installeasy to anyone.
Review concerns both ImprovEasy and InstallEasy. Shambolic from start to finish (though not at the finish yet as Air Source Heat Pump (ASHP) heating is broken again with a second ceiling damaging leak).- Almost 18 months between first contact and the work beginning. Some of this time was due to circumstances beyond their control, but a lot of it was not.- Months between payment and being given a start date, even then it was only because I wrote to the CEO.- Me: "Will the heating be in before Christmas?"Them "Definitely".Installation was done the following March/April.- In house communication between departments seems practically non-existent.- Numerous instances of being promised someone will turn up or work will begin on a specific day, only to be sat at home all day with no one turning up and calls being unanswered.- Internal Wall Insulation team seemed to have no idea what the survey said.- ASHP team eventually turn up and say that the pump can't go where the surveyor said it would go.- Pipe leak within days of installation, to be fair it was repaired very quickly. 2nd pipe leak a few weeks after installation, still waiting for a repair despite being given 2 dates when someone would fix it. The first was cancelled on the day, the second they just didn't turn up and didn't call.- Much more but can't be bothered to type it right now - they've wasted enough of my time.
Initially we were introduced to the company salesman, Sean Mooney. Who promised us that we would be able to offer all sorts of financial packages to our customers. The rates would be low. Most of what he said was complete lies. They only allow you to offer 1 finance option to a customer. So you were chained to 1. So if your plan was 0% interest and the customer wanted BNPL this was actually not possible. Second we were never told of the companies retention fee. They hold on to up to 10% of your balance until you have put through a certain number of orders with them. Third they never mentioned that you are charged £199 if you send an application to a customer and its not filled out on time. All to get you to do a very lengthy and time consuming application process so they have you over a barrel at this point. When offering finance to our customers we were also never told of the huge amount of content, signatures and information needed before they will pay out on completion. No training is provided on this or warning. So you are left wondering along with the customer what is actually happening and they will hold on to every penny until multiple checks are done. Best part is as I haven't used them since January. They have wrote to me informing me that they are terminating my contract with them due to inactivity.Only thing that garners this company a star is Lesley Shaw who handled my numerous complaints really professionally. Blessing in disguise. Avoid this company at all costs. Having worked with Finance providers like Ikano and the Sherman group you as a company have much better options available to you. We were stung badly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
buxfer.com
relycredit.com
excellentcredit.io
johnpayne.com
penfed.org
bizlender.com
rockefellertaxpros.com
tfandr.com
mortgage-time.co.uk
tiomarkets.com