Review Time
We received a visit from Improveasy, who were promoting the Ofgem ECO4 scheme. Their enquiries showed that we qualified for a new heating system. The wheels turned quickly and, after a site visit to assess what would be the best system for the house, we were offered radiators as the solution. It was interesting that this was not one of the options shown on the pamphlet we were given showing what savings might be made. A timetable to do the work was then set-up. Two things to note here: we were told that it might run into a second day; it ran into a third during very cold weather that left us without gas heating or hot water. We were informed that on the first day, one set of workmen would arrive in the morning, and the gas fitter would arrive in the afternoon (when they'd gone). They both arrived in the morning! One of the first quotes from the fitter was that it was a 'massive job' for which neither he, nor the electricians fitting the fans, had any prior knowledge of the floor plan of the house which seemed unbelievable! The upheaval was huge. Carpets and floorboards were torn up, existing tiles and facia around the old boiler ripped out (and not replaced, of course). It was a tip for 2 and a half days. It must be said that the gas fitter worked tirelessly and appeared to be very good at his job. However we have ended up with quite a few obtrusive plastic conduits on the walls, as the existing pathways could not be used due to the presence of asbestos (we were told). Then it was over! But has it worked? A trial period lasting 36 days has just ended after which I could compare things against the previous energy readings I had taken up to when the old system was taken out. We are using more gas by .70 of a unit per day - not surprising as more rooms are being heated than before. The good news was that our electricity usage dived by over 10 units per day! We used to use electrical heaters in the rooms not well heated by the previous warm air system. There have been two drawbacks. First, the living room is still heating poorly because the radiator fitted is not big enough for the room (hinted at by the fitter). Second, the boiler does not heat the water very quickly, and you could waste a lot of water waiting for it to do so as the pipes are under very high pressure. If Improveasy had made a follow-up courtesy call, I would have mentioned this to them, but they have not been in contact at all since the job finished. Not checking that everything had been done satisfactorily made me think that they might only be interested in collecting their commission from the government for implementing the arrangements, or am I just a cynic? Still, it was free, so I shouldn't complain, and I like the fact that the new system is so much more controllable, such as the programmable heating schedule for the day. In conclusion, I would say that if you are approached by this company in connection with the Ofgem scheme, don't take everything they say at first hand, and be prepared for disruption.
From the beginning excellent service, thorough survey followed quickly by confirmation the job could be done even in my old stone house with very thick walls. The whole team - plumbing and electrical - were experienced, hard working and everything was well done. All working now and so much better than my old oil heating system.
If I could have given a lower rating I would have done. We have had nothing but trouble from start to finish with this company, the only ray of sunshine was a chap named Stephen who went out of his way to help. However, another member of staff named Lauren Bancroft let us down completely. I left numerous telephone messages for her (she seems to be constantly on holiday, hence the need for messages) and also sent a number of Emails, the last one being 25th November last year. We felt so totally let down at that stage that I told her to cancel our claim altogether, to which I received no reply whatsoever. What a way to do business!
Our existing heat only boiler was 30 years old and was replaced on the ECO scheme at no cost to ourselves with a new boiler. The guys who did the work were just superb. They were all professional and extremely polite. The plumbers were a father and son team both called Alan, and the very complex electrics were done by George the electrician. The work done by all three of them was excellent. The new boiler is 90% efficient and the old one was 62%. The job was left clean and tidy, and George ran through the operation of the new boiler with us. We were very impressed with the professionalism of the guys, and they are a credit to Improveasy. Thanks.
From the start of my customer Eco 4 journey to the conclusion with replacement boiler and thermal store tank. I witnessed a highly professional and cohesive team at their best. Friendly and efficient from Back office Staff, thank you Lauren & Danielle, not forgetting Harry from Customer Relations who afforded us regular contact which made the whole process run smoothly. A big thank you to the Installation Team; Kayhan & Reza who worked tirelessly to completion leaving everything clean and tidy. And last but not least George the Electrician (Top Man) who speedily and expertly recovered one or two electrical issues. Overall worth every (Star) Very happy customers who would not hesitate to recommend (Improveasy Installs Ltd).
The whole process from start to finish has been smooth. The team is very helpful and professional. The boiler installation person deserves a special mention for all his hard work and helpfulness. He rang to do a follow-up and responded to any issues quickly. Only one minor snag remains.
From making inquiries about new boiler it was all done & dusted in a week. The fitters were excellent they never stopped from arriving to going home. They cleaned up after themselves & were very helpful if you needed advice. Also your customer services were very friendly & helpful. Thank you
Claim your business profile now and gain access to all features and respond to customer reviews.
Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
hbcbroker.com
jelliscraig.com.au
activequote.com
mulsanneinsurance.com
financialaidsolution.co.uk
homeinvest.com
mortgageperspective.co.uk
prioritygold.com
dupoin.com
libertyfirstcu.com
