Review Time
Stay well away awful workers left my garden filthy used ladders that wasn’t there’s and couldn’t even bother to put them back left them leaning up against the wall and after I told them no need to enter my home one of them did stay clear
Must be honest,bit sceptical @ first, when do you ever get smthg for nothing???? Was referred by someone I know who had also dealt with them & from first speaking to Luke @ the company who was really helpful, decided to go ahead,SO pleased we did. Everyone we had contact with was helpful. The icing on the cake was when the 2 Alans arrived to fit the boiler (father & son) @ 8.15am (left 5.10pm on a Friday!!!). They have been SO courteous, helpful, polite ,(even to the point of offering to help us put items back in the loft). Terrific clean workers (even offered to take their shoes off before going upstairs),carry on even when having a coffee. Honestly, if we ever require gas services in the future the 'Alans' would DEF be our first choice. Oops, almost forgot the three men who came to insulate the loft,again, really nice. Both jobs completed on the same day. Thanks SO much Improveasy for helping these jobs to run smoothly.😊👍
People that dealt with me explained everything fully and clearly, all questions were answered. Installation was completed on time with minimum of fuss and mess. After installation I had a problem with settings and so on, this was because I wasn't as smart as I thought I was!! One phone call resulted in being sent a link to a You Tube video that explained things clearly. A little later I received a phone call to check that everything was OK.
I qualified for a grant through improveasy they fitted a new ideal boiler, cavity wall insulation, loft insulation and a couple of fans for ventilation, the install teams for all works were top class, very polite, helpful and carried out a superb install, I would recommend them to anyone
On day one all they did was strip the house if every tiny piece of copper including my old tank , took 90 mins to raid the house and disappeared for the dayOn day two took over the house with shouting and balling at each other and left an atrocious set up for the condensation pipe, snapped the corner from an outside grid and shoved a plastic pipe in itI was asked if was happy , obviously not, I have tried to call offices but obviously no one is going to get back to me, but I was glad to see the back of them, they were truly a horrible company
Disgraceful! Accidentally drilled a huge hole in kitchen wall over 2 months ago which needs plastering and painting. No replies to at least 10 phone calls/texts/emails. They are ignoring me. Rude staff saying "not my department" but then refusing to give me contact details for remedial dept. and ignoring requests for complaints dept.
So Overall I'm extremely happy with what this company has done for me and would 100% recommend them. Our air source heat pump and solar has worked flawlessly since its been installed. I docked one star for installers they need to learn to be a bit more respectful this is still my home despite it being a free install you still need to respect my carpets and my furniture put dust sheets down and move my things if they are in your way! (for reference most of the installers are actually contractors to improveasy), my advice to them would be to drop the sub contractors and hire your own crews. Coming back round to improveasy as a firm very quick and easy to deal with, their own installation teams were very professional I have high praise for the electrical installation team they did a fantastic job very neat, very clean.
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Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
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