Review Time
This organization has it going on. The pricing was great, but what was even better, the customer service. My rug was damaged in shipment. With a simple picture of the damage a new rug was sent out immediately . You have nothing to fear buying from this organization.
I had a wonderful experience ordering my new rug from Incredible Rugs. It was very easy to order online. I loved the feature where you could see what the rug would look like in your room. That is what made me go ahead and order the rug.07
This was the fifth rug that I have ordered from Incredible Rugs. The website is well designed and placing my order was easy. After placing the orders I received regular updates on shipping. The rug was delivered on time and in good condition. I would highly recommend Incredible Rugs for their excellent service and pricing.
The customer service was excellent. Jennifer went beyond what I usually expect from an online merchant to help me make the best and wisest choice. Without this facet of our experience I am certain I would have ordered the SAME CARPET from a different source. Jennifers prompt attention and responses sold us. Also the carpet came in good shape and promptly. Incredible Rugs will be my go to for the next carpet purchase! Thank you!
Order brown rug received green rug. I sent pictures to Mr Robert (claims department) and we came to conclusion that I needed to return the rug. He then proceeded to tell me that I would have to pay a discounted shipping return fee. Why am i paying shipping fee when clearly it's states in the site that it was free shipping and 30 day return policy. He explain that rug is coming from.the manufacturer and he will send me a return label in a few days . Yes he did with a shipping return fee for me to pay 120 dollar. Seriously is he crazy. So I ask him how much did he have to pay to ship it to me . He said 75 dollars . SO WHY I HAVE TO PAY DOUBLE . HE SAYS BECAUSE THE RUG IS LONGER THAN WHAT WAS SHIP. HOW SO ? knowing that the rug was clearly the wrong color that was not my fault. But you are charging me $120 . This COMPANY IS STRAIGHT FRAUD !!!!!!! MAKE SURE BEFORE YOU PURCHASE LOOK AT ALL THE REVIEWS ABOUT THIS COMPANY . I WILL BE REPORTING THIS TO THE BBB. FOR SURE. UNHEARD OF SUCH. A MESS . BUYERS PLEASE BEAWARE. FYI. Now he emails me to tell me that I also has to pay for insurance to ship the rug back. He never spoke about insurance until I question him today about the shipping return fee and that pissed him off so now he's trying to make sure and find any type of way not to refund me my money back.. at the beginning of our conversation he only told me to take a picture when fedex pick it up and also fedex would also send receipt that they pick it up from me . Since I called him on his fraud now he is telling me to pay for insurance on the rug. Unbelievable human. MR. ROBERT
My experience with Incredible Rugs was nothing short of terrific! Easy to order, great communication for delivery which was on time. The rug arrived in perfect condition and colors are true to picture online. A great experience considering such a large rug to be orderd online.
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Incredible Rugs with Free Delivery and 112% Price Match and the best Customer Service in the industry. Sample program and amazing Virtual Online Room Viewer help to make your rug shopping a breeze!
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