Review Time
I strongly advise against trusting this company or their sales staff. They misrepresented my financing agreement and pressured me into a higher rate at the last moment, despite my existing lower rate. They also forced me into purchasing additional warranty coverage for issues that were supposed to be covered by law. When repairs were not adequately handled, they attempted to charge me for it. This feels criminal, and I have evidence from other dissatisfied customers. Avoid them at all costs; it appears they are now out of business.
My experience was extremely frustrating. The staff had a poor attitude, and when I inquired about a vehicle, they failed to consider my night shift schedule. Despite my requests for them to call back later, they continued to disturb my sleep. I ended up blocking their number, but they started calling from private numbers, insisting they would keep calling until I made a purchase. This approach is not what I expect from customer service. If this is how they treat potential customers, I dread to think how they would act post-purchase. They seem overly eager to sell their cars, which raises concerns.
I purchased my first vehicle a month ago, and it came with several issues. Getting them to address these problems was a nightmare; they wouldn't respond for weeks until I threatened to cancel my financing. The car has been in for repairs for nearly two and a half weeks, and none have been completed. I tried to check on the status but couldn't get through, only to discover that the company is in liquidation. Avoid this place at all costs; I can't retrieve my car, and nobody is responding.
I faced a very disappointing situation with this company. After purchasing a vehicle, I encountered multiple issues. Communication was difficult, and they were reluctant to resolve these problems. They took my vehicle, promising a refund, but now they have gone into liquidation and instructed me to retrieve my vehicle by a specific deadline or they would sell it.
I would strongly advise avoiding this company. I found a used vehicle advertised, but they failed to mention it only came with one key. The salesperson, despite claiming extensive experience, didn't disclose this until after my purchase. They attempted to locate the keys but failed and demanded a refund instead of addressing the issue appropriately. When I sought a duplicate key, they refused to cover the costs. Their lack of responsibility and failure to deliver on promises is concerning. They prioritize quick sales over customer service, so proceed with caution.
Claim your business profile now and gain access to all features and respond to customer reviews.
At West Motors we stock a wide range of nearly new and used cars to suit all budgets and lifestyles. No matter what type of car you’re looking for, we’re bound to have the right one for you.
We hold over 100 second-hand cars in stock at our dealership located in Uxbridge, West London, which you can explore in person or online. So that we can offer a variety of makes and models, we update our stock list regularly; if you can’t see what you’re looking for, then give us a call and we can help you by sourcing the car you require.
No matter what your budget, we aim to cater for your needs. We are extremely proud to be part of the AA Dealer Promise - our joint commitment to providing Gold Standard customer service across the board - just one of the many reasons our customers keep coming back to us.See more
xlmoto.co.uk
volkswagen.com.au
www.angusmackinnon.co.uk
gett.com
kingdomride.co.uk
motorcyclescreens.eu
themansfieldgroup.com
trackssuzuki.co.uk
carenhancementsuk.co.uk
aguilingautosales.com
