Name: insulationuk.co.uk
Telephone: 03003034578
Rating: 4.4

Willard Scott Guest

An exceptional experience from start to finish

From the first call to the delivery, everything was absolutely perfect. I typically find ordering over the phone stressful, but this was a completely different experience. I received clear guidance throughout the purchasing process, payment was straightforward, and I quickly got confirmation of my order. I was regularly updated via email and received a call regarding delivery details. The driver contacted me right before arriving and managed the unloading despite the challenging access. This was truly a 5-star experience, and I will definitely reach out again next time! Every interaction, from the sales team to the delivery driver, was exceptional.

Date of experience: Dec 14, 2025

Xander Walker Guest

2 months ago

Exceptional service from start to finish

From the initial call to the delivery, everything was flawless. I usually dislike ordering over the phone, but this experience was refreshing. I was guided through the buying process, payment was simple, and I received prompt confirmation of my order. I was kept updated via email and even got a call about the delivery. The driver contacted me just before arriving and managed the unloading despite difficult access. This was undoubtedly a 5-star experience, and I'll definitely reach out again next time! Every person I dealt with, from the sales team to the driver, was wonderful.

Date of experience: Dec 14, 2025

Harry Wright Guest

3 months ago

Disappointing experience with incorrect product delivery

Very disappointing. I will not be purchasing from this service again. They delivered the wrong item, which did not match the images on their website, and refused to discuss the issue, blaming the manufacturer instead. It seems they did not listen to my concerns. While the representative was friendly, the lack of attention to my issue was frustrating. This is not what I expect from customer service.

Date of experience: Dec 03, 2025

Wilber Hughes Guest

3 months ago

User-friendly website

The website is easy to navigate. The ordering and delivery processes went smoothly without any issues.

Date of experience: Dec 01, 2025

Glen Johnson Guest

3 months ago

Simple ordering process

I placed my order easily and was offered an earlier delivery, which I gladly accepted. Since it was a private residence, the driver parked conveniently for traffic and brought the pallet to my door using a forklift. My neighbors appreciated the consideration.

Date of experience: Nov 30, 2025

Lindsay A. Guest

3 months ago

Excellent service and pricing

What a fantastic service! The pricing was competitive, and delivery was timely. There was a minor error, but it was resolved before I even needed to call, thanks to the driver. I will certainly use this service again!

Date of experience: Nov 27, 2025

CH83 Guest

3 months ago

Website navigation was a breeze

I found the website very easy to navigate. All product details were available, including pricing and delivery information. Delivery was prompt, and the driver was friendly and very helpful. I highly recommend this service.

Date of experience: Nov 26, 2025

Annabeth Kelly Guest

3 months ago

Quick service with a few issues

Very fast service and competitive pricing, BUT one of the 22 insulation sheets was quite damaged. Additionally, communication regarding delivery was lacking, with no tracking options available.