Review Time
Had an issue and tried to resolve it with customer support. I wrote detailed email, attached screenshots but they do not read. After their response I again treied to explain further few more times but they do not read my emails. So customer support is that bad and I will avoid interdiscount moving forward.
VERY POOR SERVICE. refused to change delivery options and told me to cancel and reorder later. A week later the price for the same Mac has gone up a lot. So as the price is the same as Apple.ch, I will buy there and never use this shop again.
Note that their response is to say that the above problems were unavoidable - admitting their culpability whilst making no attempt to accommodate their customers. Oh, and losing my custom permanently. Unbelievable.
VERY POOR SERVICE. refused to change delivery options and told me to cancel and reorder later. A week later the price for the same Mac has gone up a lot. So as the price is the same as Apple.ch, I will buy there and never use this shop again.Note that their response is to say that the above problems were unavoidable - admitting their culpability whilst making no attempt to accommodate their customers. Oh, and losing my custom permanently. Unbelievable.
Very bad experience with InterDiscount.I asked for a simple size exchange for a watch (same model), because it was far too big for my wrist. It was a Christmas gift, opened only at that time.The most problematic point: at the time of purchase, you are not clearly informed that you only have 14 days for returns. You have to go and read their return policy on the website yourself. Nowadays, most retailers offer 30 days or more.After several unanswered emails and multiple calls with promises of a callback that never happened, I was finally told that no return or exchange was possible, with zero flexibility or goodwill.Customer service is slow, rigid, and not customer-oriented.I absolutely do not recommend InterDiscount.
Pathetic Service. My new Microsoft Studio Laptop, a mere 3 yrs old, died out of nowhere. Ofc guarantee just ran out then. They ofc couldn't care less about the pathetic performance. They want to charge an addional fee of 100(!?!)CHF just for sending it to Microsoft for repairs and do not provide any replacements for the one or two months you are without a device. Hard regret shoving 2000 bucks down that greedy neck. Never again, beyond pathetic!
I placed an order for a product on, say Day 0, and without prompting for delivery option, Interdiscount took the option chose by me for the last order, automatically. Realizing this, I immediately called customer center, as there is no cancellation or modification option on their site. The customer center staff suggested me to place a new order for the same product with home delivery option, and confirmed that they would cancel the first order and issue me a refund. Cut to Day 6: I got my second order home delivered but the first oder was not cancelled. Called the customer center again and this time they sent me a confirmation mail stating that they are retuning the product to the storage. Cut to Day 9: got a second notification that my order (the first one that was supposed to be cancelled) is ready for pickup. Called the customer center the 3rd time. This time the customer center executive - with full confidence, said - don't worry. no email, no phone call any more; I am doing the needed. Day 12: No action taken. No cancellation. Called again the customer center and the person received the call was the same person (he confirmed it after having apologized thrice) who attended my call on Day 0. -- Still no communication. I wonder if - the IT systems of Interdiscount are broken, or the standard operating procedures are not uptodate, or the staff working there is incompetent. This problem would have not been there if the so-called "competent" staff had cancelled my order the same day it was placed - as they also promised. DO NOT BUY anything from Interdiscount ONLINE. There are better online platform with full flexibility. Use them. I have learnt my lesson.
on the 12.09.25 I ordered an iPhone in presale. On Monday 22.09 I receive a package but there was no iPhone inside. They put a bower bank instead. I immediately contacted the company about the mistake. The next day I went to interdiscout shop near me to give back the power bank I did not order. Since then nothing has change. I still have no phone or no info from the company. Interdiscout doesn't care about me and my problem, the only info I've been receiving is that I need to wait. Seriously buy anywhere but not in Interdiscount
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