Review Time
I have ordered from the company several times and had excellent experiences in the past, but this week has been different. I misjudged my fabric needs and needed an additional 3m of vinyl to finish a customer project. I placed my order on Tuesday, requesting it to be folded and upgraded for next-day delivery, and was told it shipped. Now it’s Saturday, and my order is still missing, stuck in a warehouse. I have tried reaching out since Thursday for updates and to reorder, but despite calls and messages, there’s been no response. I’m at a loss; I have no fabric, a half-finished job, and no communication. I truly hope this situation can be resolved so I can update my review.
I have ordered from the company multiple times before and had positive experiences, but this week has been frustrating. I miscalculated my fabric needs and required an additional 3m of vinyl to complete a customer's project. I placed my order on Tuesday, requesting it to be folded and expedited for next-day delivery, and was told it shipped. Now, on Saturday, my order is still missing, sitting in a warehouse. Since Thursday, I have tried to get in touch with the company for updates and reordering, but despite my calls and messages, I've received no response. I'm unsure of my next steps; I have no fabric, a partially finished job, and no communication. I hope this can be resolved satisfactorily so I can update my review.
To be honest, my delivery was delayed and damaged, but it was due to the delivery service, not the company. They quickly arranged for a replacement, which arrived within 48 hours. The fabric is fantastic, and my project is complete. I'm very satisfied and will certainly order from this company again.
I’m very pleased with my latest purchase. The ordering process was simple, and the fabric arrived in careful packaging. The 'soft plain linen look' fabric for curtains appears high-end but was quite affordable. I'm very happy with this seller once again.
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