Name: jostens.com
Telephone: 000000000
Rating: 1.3

JiBou75 Guest

Order Issues and Poor Support

I placed an order on 11/13/25 and sent an email to request a partial cancellation two days later on 11/15. I received an automated response with a case number but no further communication. Instead, I got an email stating the entire order was shipping. When I called the support team to request a refund for the part of the order I didn't want, they completely refused. I highly recommend avoiding this business.

Date of experience: Dec 04, 2025

MariaPilisi Guest

2 months ago

Refund Request Ignored Despite Proof

I placed an order on 11/13/25 and requested a partial cancellation just two days later on 11/15. I received an automated response with a case number but no follow-up. Instead, I got an email stating my entire order was on its way. When I contacted customer support to discuss the refund for the unwanted part of my order, they outright refused. I strongly advise steering clear of this business.

Date of experience: Dec 04, 2025

Montgomery H. Guest

3 months ago

Cancellation Policy Misleading

The website claims you have 24 hours to cancel an order, but that is simply not true.

Date of experience: Nov 12, 2025

thelion794772 Guest

5 months ago

Extremely Frustrating Experience

I am extremely frustrated with my experience. I can't cancel my daughter's ring order as they refuse to assist. This has been the worst customer service I've ever encountered. I will not pay for the subpar product they offer!

Date of experience: Sep 17, 2025

El_Genios25 Guest

8 months ago

Fraudulent Practices

This company has cloned my card details and is attempting to make unauthorized charges. I had never heard of them before, and I see they are based in the US. I have reported them for fraud! DO NOT ENGAGE WITH THIS COMPANY!

Date of experience: Jun 06, 2025

Bud Howard Guest

9 months ago

Unacceptable Delivery Times

Buyer beware. This company relies on its name alone to attract customers. We ordered graduation announcements in mid-March, and they didn't arrive until May 12th, much to the surprise of the high school. When we reached out about the two-month delay, customer service claimed announcements are sent up to 6 weeks after graduation, which is incredibly frustrating.

Date of experience: May 12, 2025

Lilly Barnes Guest

9 months ago

Disappointing Service and Products

I am thoroughly disappointed with my experience and will not use this company again. I ordered graduation stoles for our students two months in advance and opted for expedited shipping. They were delivered sporadically, and two packages arrived empty, leaving some students without stoles for their ceremony. After reordering, the replacements were also wrong. I rate this experience a ZERO!

Date of experience: May 09, 2025

orinot Guest

9 months ago

Order Not Processed for Graduation

I ordered my doctoral robe and regalia well before the deadline set by my university, but as graduation approached, my order had not even been started! I received a full refund, but that doesn't help me on graduation day. I strongly advise against purchasing from this company!

Date of experience: May 07, 2025

Wilf Ross Guest

9 months ago

Terrible Experience Overall

This company is truly terrible. Please look elsewhere for your school graduation supplies. Don’t risk your child’s precious memories with them. Stay away!

Date of experience: May 06, 2025

Madelaine Coleman Guest

9 months ago

Received Incorrect Graduation Gear

I received the wrong cap and gown just five days before graduation after significant delays. I expected better organization from a company that caters to college students, but they clearly fell short.