jtexpress.ph

1.3
1.3 Based on 95 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

95 Reviews

5 Star
5%
4 Star
0%
3 Star
1%
2 Star
2%
1 Star
92%

All Reviews

Filter Reviews

Review Time

lorraine castro
Your rider canceled the order without the customer's consent, then suddenly he canceled it without m

Your rider canceled the order without the customer's consent, then suddenly he canceled it without my permission?

Hello I would like to report a rider from Puerto Puerto princesa city Palawan Brgy Iwahig Sitio Bucana. Cinancel nya yung dalawang ordered parcel ko without my permission, he didn't even make a call to ask me if kukunin ko yung parcel or not yet he cancel it himself. I really need that order Kasi matagal Kong inantay pero cinancel nya lang ng kusa and take note! That's not the first time na ginawa nya yan! Please do the action para Hindi nya na ulitin yung ganyan! Thankyou.

1
Date of experience: Jan 24, 2026
Denise Fisher
Delivery personnel display unprofessional behavior

The delivery personnel exhibit a lack of professionalism, as there seems to be no avenue for addressing complaints about their conduct. Customer service appears to be non-existent for these issues.

1
Date of experience: Dec 25, 2025
Cherry Price
Extremely disappointing experience

I had a terrible experience; I feel completely ripped off as they charged me far more than expected. The delivery was really poor, and the service is unworthy of any positive rating. I strongly advise against using this service, especially if you encounter a representative named Yucan.

1
Date of experience: Dec 05, 2025
MT18
Delivery Issues with Multiple Orders

I ordered three items in three separate deliveries, but none were received. The platform indicates they were delivered, yet a dark photo was uploaded, suggesting a delivery was faked. This is highly unprofessional.

1
Date of experience: Dec 05, 2025
Rembrandt Reed
Very Poor Experience

Extremely disappointing; I feel completely ripped off. The service was terrible, and the delivery was unacceptable. I strongly advise against using this service, especially with a representative who seemed unhelpful.

1
Date of experience: Dec 04, 2025
Woody
Unacceptable Delivery Experience

I made an order that arrived the next day with another service. The delivery team had one job—to deliver my package—but they failed miserably. The driver was confused about my location despite clear instructions. After hours of waiting, he arrived late and was unprofessional, making me wait while he used his phone. I contacted customer service multiple times but received no helpful answers. What a frustrating experience!

1
Date of experience: Dec 03, 2025
Swaine Powell
Enabling Scammers

This service indirectly supports scammers by delivering incorrect items. Instead of the ordered products, low-priced substitutes were sent. The service collects payment but refuses to return these parcels, making them complicit.

1
Date of experience: Dec 02, 2025
Gertrude
Long Wait for Delivery

I've been waiting over a week for my delivery and have called customer service daily, over 30 times. They always say it will arrive tomorrow, but it hasn't. I need this delivery in the morning due to my work schedule, and the delivery person refuses to come when requested. I've contacted them numerous times with no response. The lack of customer service is unacceptable.

1
Date of experience: Nov 23, 2025
Dallas
Unprofessional Agent Behavior

An agent raised their voice at me simply for requesting an official document regarding my undelivered package. The call ended abruptly without resolution. I plan to report this behavior and take further action. I have yet to receive any follow-up from the company.

1
Date of experience: Nov 19, 2025
matthewborgert
Rude Delivery Experience

The delivery driver was quite rude. During the first attempt to deliver my package, he sent me an unfriendly message. While I understand the pressures of the job, communication should be respectful. I was at work and could have been contacted properly.

1
Date of experience: Nov 06, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More