Review Time
Olesya has been our Account Manager for a while now, and she has been fantastic. I’m truly grateful for all the help and support she has given us while we’ve been building our brand.
She is extremely professional, responsive, and always delivers great customer service. Nothing ever feels like too much trouble, and she consistently goes above and beyond to assist us.
She is a real asset to PenCarrie.
Olesya has been our Account Manager for a while now, and she has been fantastic. I’m truly grateful for all the help and support she has given us while we’ve been building our brand.She is extremely professional, responsive, and always delivers great customer service. Nothing ever feels like too much trouble, and she consistently goes above and beyond to assist us.She is a real asset to PenCarrie.
Our interactions with the amazing team are what make PenCarrie a great supplier to work with. The office team could not be more helpful, Sarah is outstanding and makes the impossible possible!Orders are shipped punctually, efficiently and with ease.Worked with them for many years and recommend them without hesitation.
Natasha and Hannah helped - I am looking for a matching coloured apron and cap for a customer and they went through the entire range and even asked the warehouse to bring up matching items for them to compare in person - such great service ! Saved me ordering loads of samplesThank you
I requested an update to our records as I was receiving e-mails that were irrelevant to my department. Both Hannah and Nikisha responded promptly advising this had been done with Hannah also advising she would endeavor to get the rest of the team to follow the updated notes. Time will tell but I can't ask for more. Great service by both.
I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Hannah.I have to say that she was exceptional, the issue was dealt with within a matter of minutes, apologies given and free next day shipping for the missing item - she even offered to add any other items that I needed to the shipment to save me paying postage.Hannah made what could have been a tricky conversation, into an easy, friendly chat - thank you Hannah.
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With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.See more
