Review Time
This started off very well 10 years ago with an easy to use system but the last year or so someone has way over-engineered it and it's now difficult to use. I wanted to change my invoice template as we changed address but it said I didn't have permission to do that. I'm paying £30 a month for permission to change my invoice template.
I can't change my emails to personalise them when sending customer invoices. I had the same issue a while ago but I can't remember what they said it was - something to do with security settings I think. Anyway, I don't have time to keep fixing whatever is going wrong so I'm afraid it's the end of the road and I'm looking elsewhere. Accountancy software is supposed to make life easier for businesses, not harder!
This started off very well 10 years ago with an easy to use system but the last year or so someone has way over-engineered it and it's now difficult to use. I wanted to change my invoice template as we changed address but it said I didn't have permission to do that. I'm paying £30 a month for permission to change my invoice template. I can't change my emails to personalise them when sending customer invoices. I had the same issue a while ago but I can't remember what they said it was - something to do with security settings I think. Anyway, I don't have time to keep fixing whatever is going wrong so I'm afraid it's the end of the road and I'm looking elsewhere. Accountancy software is supposed to make life easier for businesses, not harder!
3 times within 12 months there has been an issue with their email system, with invoices not sent to recipients / customers.It is a huge problem not knowing if your invoice has been received.This is a primary task and KashFlow fail, regularly.Support is poor, misses the point and obfuscates with irrelevant nonsense.
My profit & Loss report is wrong! All the nominal codes are correct. My accountant has confirmed I've done everything correctly but the P&L is wrong. If I went by the P&F figures, I wouldnt pay so much tax. Just as well I'm honest. Some supplier invoices are showing they were paid 3 times despite no record of them in my suppliers. It was correct one day and 2 days later it was a nightmare. All my figures for the tax return are wrong because of it...an absolute nightmare! I have been using it since 2014 and liked it but moving on after this. All support say is clear your browser and its the new interface!. Also, it intermittently sends an invoice twice but again, no help from them even if you do manage to make contact!
Ive been using them for years, and it's just got worse over time. Causing me nothing but issues. Ive moved one of my businesses over to Xero. It's far better. I'll be moving the other over asap. It takes me a lot to be this blunt in a public domain, but honestly, save yourself the hassle. They have no phone support, and my accountant has also warned me off from them.
Been using Kashflow for nearly 10 years and absolutely loved it, that is until recently. 2 major issues which have disrupted my business and customers purchases which is totally unacceptable! First issue was when I was trying to add the Pay Now link onto my invoice emails to allow a customer to make a purchase. No matter how long I tried following the instructions on Kashflow site it just wouldn't work, turns out Kashflow had disabled settings but failed to notify it's customers. And again today, trying to produce a quote for a customer but I couldn't get logged in, it was advising the password I've used last 5 years is no longer valid. Because of this I couldn't even log into the support site to log a call! They've obviously enabled a password policy, again without informing it's customers. The downside is I've been locked out of my account all day, got access 10 minutes ago. A whole day wasted, and lost customers!
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