Review Time
The product that I received was very different than what thought I was purchasing on Amazon. The product received was thinner and generally felt cheap. The was no Katuchef brand name on the product; it simply looks like a thin piece of metal ( I truly do not know if it is titanium as claimed). So my primary disappointment was the product. However, the sales process was also disappointing. When I purchased the product from Amazon, I was quite confident that I was purchasing a product in Canadian dollars yet the final charge on my bill came through in US dollars. If I search on Amazon.com, I will be redirected to Amazon.ca where the prices are in Canadian dollars. Being billed in US dollars meant the product was approx 35% more expensive. Finally, when I purchased the product I was offered a promotion to increase my order from 1 unit to 3 units; the offer seemed very attractive at the time so I accepted it, only to subsequently realize that it was not Canadian dollars and was a poor product.
My order was placed on 1-6-26,I've never received a tracking number after being told it has been shipped twice. I've talked to several people who say they will get in touch with shipping and email me the number. The last person I spoke to was Carol, a Customer Service Representative, who sent me an email saying the order had been dispatched and they would send me an email shortly with the tracking #. That was 2-9-26 at 11:22 AM it is now 2-12-26 and still no email with a tracking number.
I wish I had discovered this website before buying four of these cutting boards. After receiving them, I requested a return since they felt small and flimsy compared to other options. I reached out for assistance and received multiple emails offering discounts of 25%, 45%, and finally 70% off my original payment. I reiterated that I just wanted to return the product. After several attempts, I finally got a return address, but it came with a very threatening message about the return process. I've attached pictures of the items and the return email, as I'm concerned they might claim I didn't return them in their original condition.
I wish I had found this website before ordering four of these cutting boards. Upon receiving them, I requested a return because they seemed small and flimsy compared to other titanium cutting boards. I emailed for instructions and received multiple responses offering discounts of 25%, 45%, and finally 70% off my original payment. Each time, I reiterated that I just wanted to return the product. After my fifth email, I received a return address along with a very threatening message regarding the return. I included pictures of my items and the return email because I'm worried they might claim I didn't return them in their original condition.
I fell for the advertisement thinking this would be a great Christmas gift. I ordered two cutting boards and was charged for both along with two extended warranties I didn't request. They still haven't arrived. After I complained, a new order was created, and I was charged for another cutting board and two more extended warranties. I only received one board but was charged for three, along with four extended warranties. Be cautious and avoid this.
This service is a complete scam. It advertised itself as the number one provider of Canadian titanium cutting boards, so I assumed I was ordering from a Canadian site. However, less than an hour after placing my order, I noticed all charges were in US dollars, making it very expensive. I tried to contact them, but like others, I was told it had already shipped, despite their claim that cancellations were possible within 12 hours. It's a scam. When I finally received the boards, they were much smaller than advertised. Returning them would cost me due to the currency difference, so I'm stuck with these poor products. Avoid this seller!
I received two cutting boards that were too small to be useful. I attempted to return them and asked for the correct return address but kept receiving replies from a representative who never provided it. My inquiry was closed without any resolution. It feels like they are stalling to push me past their 30-day return policy. I've contacted my credit card company since they show no interest in facilitating the return.
My mother asked me to order three of these chopping boards, but I didn't realize the prices were in USD instead of AUD, despite the site claiming to be Australia's number one chopping board provider. I emailed them within two minutes to cancel the order, but was told it was already dispatched and could not be refunded. It's unbelievable. I should have researched this company before purchasing, but I'm adding my experience here to warn others. Consider buying from a more reputable platform.
These boards are of inferior quality—scratched after initial use, and I highly doubt they are titanium. They are much smaller than expected, and the dimensions were hard to find on the website. Overall, they are overpriced for what they are. The only positive aspect is that they arrived relatively quickly. I recommend avoiding this seller and purchasing elsewhere.
This company is a scam. I advise against ordering from them. I'm currently investigating their practices and have reported them to a media program. Their strategy seems to involve increasing the number of units during the order process, resulting in significantly higher charges. I noticed the discrepancies, and they offered me various refunds while keeping the product, which I declined. I plan to expose their practices to inform other consumers. It's unfortunate that they are allowed to sell on reputable platforms.
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