Name: keepthatpump.com
Telephone: 000000000
Rating: 2.5

Helene Bell Guest

Prefer refund over gift card

I'm returning the item and want a refund, not a gift card! The items didn't look like the website images (color) and the sizing was off. Please resolve this quickly and refund my card!

Date of experience: Dec 25, 2025

Ashton H. Guest

2 months ago

Requesting refund instead of gift card

I am returning the item and would prefer a refund instead of a gift card. The items did not match the colors displayed on the website, and the sizing was incorrect. Please address this promptly and refund my card!

Date of experience: Dec 24, 2025

Precious F. Guest

2 months ago

Terrible customer support and shipping

The customer support and shipping are the worst. I ordered on December 2nd, and there's been no update on my parcel. It's been 16 days! This has happened before, and they don't refund when parcels are lost! Terrible support; I won’t purchase from them again.

Date of experience: Dec 17, 2025

Morgan B. Guest

3 months ago

Fantastic service from this brand

I love this brand! Their service is amazing, and I've always been satisfied with my activewear orders. Special thanks to the representative who assisted me.

Date of experience: Nov 12, 2025

dmg62gde Guest

4 months ago

No refunds, only exchanges to Australia

I ordered leggings after seeing the company on Instagram. The ordering process was easy, but they don't provide refunds. If you return for an exchange, you must ship to Australia, which costs at least £10 from the UK. Avoid unless you’re completely sure about the items.

Date of experience: Oct 14, 2025

Maura Morris Guest

6 months ago

Extremely poor customer experience

This store offers the worst customer experience. I purchased several items in August 2025 and requested a larger size for one pair of shorts. Two months have passed since the item arrived at their store, and they still haven't shipped the new size to me. I've tried contacting their support multiple times via email, but received no response. I do not recommend buying from them.

Date of experience: Sep 02, 2025

PP35 Guest

7 months ago

Helpful customer care experience

I encountered an issue with one of the products I purchased, so I reached out for assistance. A representative from Customer Care helped me and arranged for a replacement after assessing my situation. She was very kind and understanding! I appreciate her help.

Date of experience: Jul 30, 2025

Penelope Kelly Guest

7 months ago

Impressed with quality and fit

I'm really enjoying the quality and fit of their leggings. I chose both the standard and flare styles. I also had a great experience with the support team who responded quickly to my questions. Thank you!