Review Time
This travel agency retrieves customer information from other Airlines and charges seperate fees that are unauthorized by the Airline. This was confirmed to me by the Airline that I originally purchased my tickets from. They also impersonate government officials which is a federal crime, and I will be taking action. Do not do business with these people!
I had a problem with the representative who received my call but then he transferred me to his supervisor Mr. Denver. He was really helpful and he gave me a route from Ukraine to Bogota for my mother . I'm amazed how he made a route for me while I didn't find any single flight for this route.
Be carefully they robbed my by mistake I call them think they are jet blue they tell me my reservation is not complete they said my reservation will be cancelThey charge me $571 on my existing reservation I call Jet blue they tell me my reservation all was was ok please be carefully
Klaus is beyond amazing! He was so so kind ,caring and helpful . I was really stressed out being stranded in a strange state, and very far away from home, and he listened with care about my concerns , and was just so reassuring,with such compassion,and empathy. I am just so very grateful for him!! Thank you again Klaus, you are the best!!!!!
I am one very happy customer, Larry Kendall has given me the best customer service I have ever had with your company or any other company that I fly with and I want to thank you and especially Larry Kendall for taking care of all of my families needs. On the 1 to 10 please give Larry, a 10+ thank you Jeffrey Johnson
We had a very complicated problem with many road blocks and Elyte was very helpful and polite and concerned for all involved. The couple I was assisting was elderly and in distress. Elyte stayed with us until all problems were solved and the couple was on their way. As the couple's friend who was assisting them, I am truly grateful for Elyte.
I was skeptical at first, never used a customer service agent to assist my reservation. I had a difficult destination to fly into and as result was going to pay double the cost. However Kylie my assigned agent did her research and found another airport which was close by and saved me $1000 dollars. I was so happy that I had her reserve my rental car too and of course got another great deal. Please give Kylie a big raise or pay her extra since she went above and beyond what a normal human being would do. Thanks Kylie. Ryan
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