Review Time
This company used to be amazing, in terms of responsiveness, freshness of products, and service. However, as it has gained popularity its quality of service and delivery have declined significantly and they stopped caring about its customers. The customer service is beyond abysmal. I flagged a very minor issue over six times and they have not resolved it, and instead I was given false promises of resolution within 24 hours but nothing has been resolved.
My deliveries at night are always towards the end of my slot and sometimes even after and the person casually tells me they have priority customers which is rubbish. Its just the route that they plan. Having complained many times I asked to be called by the manager who assured me better service next time only to be disappointed again. Seems like they have no concept of customer care and having seeing a 1.4 star from employees I have no hope. I will not be shopping at kibsons as a matter of principle neither do I believe anyone will be responding to my review based on what they've done to the previous ones.
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