Review Time
I’ve had a number poor customer service. Deliveries are often late, quality of items questionable at times. Recently purchased an item (no mention that it was due to expire within 3 days), wasn’t delivered until 11pm. I complained and they used every excuse possible - refused to take accountability and/or issue a refund. Will stick to Spinney’s and Carrefour
Placed an order at 11.30am on 2 hour delivery. Made several calls when it did not arrive however cancelled the order at approx 6.45pm and ordered a takeaway to feed my guests. Kibsons however having agreed to the cancellation and refund then delivered after 7pm and refuse to take the goods back or refund my payment. I will be sticking to Spinneys in the future.
We prepaid an order for delivery between 4.00 and 7.00.At 7.50 no news, we called and were told, sorry we are late, driver might be with you in 20 minutes.As we had commitments we had to cancel and asked for refund.Cancellation accepted. Refund not directly to us but to Kibson Wallet. Not sure how to get it back as we don’t want to use Kibson again.Not the first time we had delays and quality problems with fresh food.
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