Review Time
Their tea is top notch... but more than that, their customer service has been over the top great. When a package arrived damaged, not only did they replace the order quickly, but they included an extra "sorry about that" in the order. Communication was kind, and they are a pleasure to buy from. Highly recommend.
My first contact with The Tea Spot was an order of a screw-on mason jar filter. I do love this item! I had a couple of questions about cleaning it and when I reached out to Customer Service at The Tea Spot, Tracy was extraordinary in her knowledge, enthusiasm and focus with my questions. Since that first contact with The Tea Spot, I have communicated with Tracy a few times. She has been generous with her recommendations and I have ordered a few more items, both wares and teas. The Tea Spot's Blood Orange Smoothie herbal "tea" is fragrant and delicious! This is a tea company who really cares about its customers and I look forward to my further association with them.
I’ve been getting my Tea from The Tea Spot for quite awhile. The organic Black Pu’reh is my favorite. But, I always love a cup of Morning Mojo. The prices are fair, and the quality can’t be beat. I had an issue with my most recent order. It was handled with speed and professionalism. I am a very happy customer.
I’ve bought tea from this company for years. I’ve never been disappointed in the quality of the tea I have received. That’s first. Second, though, they publish all the information, so you know what’s in the tea, where it was sourced, if it was grown organically, etc..They have a huge assortment of teas, finally, and you can find all the information you need about the best ways to enjoy your purchase.
The Tea Spot provides the highest quality products available and absolutely amazing customer service. Getting both from one place does not happen by accident! There are so many, really delicious and organic choices, high-quality looseleaf tea and a ton of information about their products and about tea in general. I have a handful of favorites and highly recommend trying a wide variety of flavors, there are so many! And it’s delightful to know if I use a tea sachet it’s nontoxic! I’ve contacted customer service a couple of times with general questions about products and always been pleased with the interactions. I’ve only ever encountered customer service once with a product I didn’t care for and they treated me so well, they made my day. I’m so grateful to have this.”spot” in my day, every day. ❤️
The Tea Spot has consistently been wonderful, but on my most recent order the infuser I recieved (as a free promo btw) came bent out of shape. I responded to the email for the order and recieved an almost immediate response sending me a new one along with an additional free gift. I was already over the moon with The Tea Spot as a company, so now I must be at intergalactic levels of happy with the professionalism here.special shout out to Angie for the expedient and professional service.
The Tea Spot quite simply has wonderful, quality-sourced teas that taste delicious as well as supporting good health! I value the emphasis on the tea leaves or herbal ingredients rather than a lot of added "natural flavors" . Customer support is awesome (and still features real people)! I've been a customer for around 10 years.
THE Tea Spot. The word "the" should be in all caps because they really are second to none. The freshness, the assortment, the flavorful tastes, the aromas, the seasonal options, the Steepware, the samples and discount codes in every order, the website, the rewards program, the promotions and dont get me started on the customer service! Questions, concerns and suggestions are answered and addressed promptly and you feel as if you're speaking to family. Truly, they are one of America's best companies even outside of the tea.
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A leading producer of handcrafted whole leaf teas and the creator of Steepware®—innovative tools that make the premium tea experience easy and accessible. The company was founded in 2004 by Maria Uspenski, a cancer survivor drawn to the health benefits of leaf tea during her recovery. 10% of all sales are donated in-kind to cancer and community wellness programs. Certified B Corp | Woman-owned & operatedSee more
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