Review Time
Horrible customer service! Ordered a Christmas ornament and several days after placing the order, receive an email stating the order had been cancelled at my request which was absolutely not the case. When I contacted customer support they stated they cancelled the order due to the item being out of stock — no suggestion for a similar item, no apologies for lying in their email they sent me, no ownership of their miscommunication and although they stated they were refunding my money — no sign of the refund either. Do yourselves a favor and look for another vendor. Doesn’t look like much original stuff on their site anyway, do yourself a favor and look for another vendor before you consider using this one!
It has been a month and although customer service is good - my packages keep coming back undeliverable which makes zero sense. I’ve never had problems receiving deliveries. For this to take this long with multiple attempts to get my order is insanity.
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We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
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