Review Time
Im glad i read all these reviews before purchasing it.. i was gonna get the 20 for 50 deal on facebook but i knew all them Facebook comments are not real so i decided to go to a real review site! And mannnnn toooo many people complaining about customer service and shipping time.. the company has yet to respond about any of that! Ill pass
Im glad i read all these reviews before purchasing it.. i was gonna get the 20 for 50 deal on facebook but i knew all them Facebook comments are not real so i decided to go to a real review site! And mannnnn toooo many people complaining about customer service and shipping time.. the company has yet to respond about any of that! Ill pass
Worst customer service. When I finally did get my order I only received 3 of the 6 ordered. Notified them immediately. Going on a week since I notified them. In the meantime I’m getting ads stating that they are having a huge sale. It’s even appearing on facebook. I emailed them stating if the have so much product send me my 3 that they have been paid for. I truly can’t see spending any additional monies with this company. Completely ridiculous. Not worth my money time chasing down. They have not responded to me with any solution
I came across this biodegradable lip balm and was interested, especially since I like the idea of supporting small businesses. HOWEVER, after seeing multiple reviews about packages being delayed for 2 - 4 months with little to no information, that already raised some concerns.What ultimately made me decide not to try it was the product description stating "Black Owned Business." Why is the race of the owner relevant in the product description? Information like that belongs in the company’s story or about section, not in the product details.If a white-owned business highlighted the owner's race in the same way, they would likely be heavily criticized for it. It’s simply not necessary information about the product itself. If you want to talk about the company and who runs it, that’s fine HOWEVER but the product page should focus on the product, not the owner’s race.
Ordered on January 12. Today is February 21. Way past the 15-20 day delay on order shipment that is posted on their website and in the seemingly AI generated email I received that didn’t really seem to care about customers trying to support a small, minority owned business. Was planning to place a bigger order as gifts but I’m glad I didn’t. Willing to update if I receive my order in the near future.UPDATE: Order received 3/5/26. The product quality and packaging are true to the marketing and so far I am satisfied with them. I would wait until they fix their production lines to handle the demand before ordering anything else.
I ordered 2 lip balms a week before Christmas and have yet to receive any information regarding my order outside of a we are sorry we are backed up email the first week of January. I have messaged customer service twice and have not gotten any response. Super frustrating and will be filing a complaint with the better business burro.
I placed my order late last year and, despite multiple attempts to obtain an update, did not receive a timely response. It has now been over one month since my purchase. A quoted fulfillment timeframe of four to five weeks—communicated after the fact—is highly unacceptable.
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