Review Time
DO NOT USE - MASSIVE SCAM. I wish I read the reviews on the internet before using this company. If you return your products you will not get a refund. I sent my return by royal mail tracked delivery and have sent proof of delivery several times. Because it is a business bulk delivery royal mail confirmed they do not do individual signatures or photos and koko bay know this but will not refund you without them and deny receiving the parcel even with the evidence. They say take it up with royal mail - but royal mail have proof of delivery so I cant!
I usually never write bad reviews, especially to small businesses however...I've ordered twice from this business. Both times my order was incorrect and all I get as a customer is 'Oh apologies, here's a free return label' expecting a customer to walk round in the cold trying to find a Yodel returns store that's open after work. The first time I ordered, they sent the wrong item out and only were willing to send the correct item out after I returned. I did that, fine. Human errors happen, as inconvenient as it was for me. Fast forward a month, I order a second time and they mess my order up again. This time, I ordered a size 4 top and they sent out a size 14 (due to improper labelling internally...). They just expected me to return the item first in order to get the correct item I originally ordered, when it is their mistake (a second time to the same customer!!) . After going back and forth with the business (the only help I got from them was being sent a screenshot of the closest InPost locker to me, which ended up being wrong because they sent a Yodel return label!) I eventually just said I will keep the item as I don't have the time or energy to be going back and forth via email and walking around trying to find an open Yodel store to return an item which they messed up. After this, they just ignored my email. They didn't offer a 10% discount on a future order or anything similar to show they cared, just nothing at all. They do not care about their customers. Avoid at all costs, not worth the energy. Absolute shame because their clothes are very nice, but this is not how to treat customers. Out of principle, I will not be ordering from here again.
Never once had a bad experience with Koko Bay, from buying swimsuits to dresses to co-ords, everything looked and fit perfectly. I’ve struggled to find good priced bikinis that suit my figure until coming across this brand. 100% recommend. Xx
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