Review Time
Placed an order totalling almost £200. Was sent the completely wrong order. Emailed asking for a returns label to send this back and for my order to be sent or refunded almost 3 weeks ago. I’ve received a refund label for the wrong clothing they’ve sent but no correspondence regarding my order or my refund. I now no longer want the order due to the event I was going to already passing. I’ve sent several emails chasing with no responce.
Do not trust this company!!! Their service is appalling!I ordered a bikini for a holiday and was sent the wrong bottoms. The whole reason I ordered online was because I don’t have time to go shopping – I’ve been working 14-hour shifts.Instead of simply sending the correct item (which was their mistake), I was told I had to print a return label, find a printer, go to the post office, get a receipt, send photos, and then wait for the replacement to be dispatched. I don’t even own a printer, and this was completely unrealistic given the time pressure.By the time this process was explained, it was too late for the correct bottoms to arrive before my trip. I now have half a bikini for my holiday, which is incredibly frustrating and upsetting.This was their error, yet all the inconvenience was put on me. I found the customer service rigid, unhelpful, and unreliable. I won’t be ordering again.
In love with the dresses from KOKOBAY! I must be honest, I was a bit reluctant to buy them as I thought they were a bit pricey- after being buying from SHEIN- but my husband got me one for Christmas and I absolutely love it! 💯 different from the cheap stuff you find in Shein!! Not going back there!!They are different, quality is amazing, they fit perfectly! I just received my second dress!!
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