kokobay.co.uk

4.4
4.4 Based on 200 reviews

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Average Rating

4.4

/
5

200 Reviews

5 Star
84%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
14%

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Lucy Jane Palmer
Lack of order & communication

Placed an order totalling almost £200. Was sent the completely wrong order. Emailed asking for a returns label to send this back and for my order to be sent or refunded almost 3 weeks ago. I’ve received a refund label for the wrong clothing they’ve sent but no correspondence regarding my order or my refund. I now no longer want the order due to the event I was going to already passing. I’ve sent several emails chasing with no responce.

1
Date of experience: Feb 12, 2026
Teya
Stunning clothes

Stunning clothes, such good quality and so so flattering. Amazing delivery too for last minute outfits!

5
Date of experience: Feb 12, 2026
Gemma Rawding
Sizing is perfect outfits are stunning…

Sizing is perfect outfits are stunning will 100% be somewhere I shop again

5
Date of experience: Feb 07, 2026
Do not trust this company!! Avoid at all costs

Do not trust this company!!! Their service is appalling!I ordered a bikini for a holiday and was sent the wrong bottoms. The whole reason I ordered online was because I don’t have time to go shopping – I’ve been working 14-hour shifts.Instead of simply sending the correct item (which was their mistake), I was told I had to print a return label, find a printer, go to the post office, get a receipt, send photos, and then wait for the replacement to be dispatched. I don’t even own a printer, and this was completely unrealistic given the time pressure.By the time this process was explained, it was too late for the correct bottoms to arrive before my trip. I now have half a bikini for my holiday, which is incredibly frustrating and upsetting.This was their error, yet all the inconvenience was put on me. I found the customer service rigid, unhelpful, and unreliable. I won’t be ordering again.

1
Date of experience: Jan 29, 2026
Sophie Massey
stunning pieces

stunning pieces! the knot swim suit is perfect!

5
Date of experience: Jan 27, 2026
Jenny Christine
Bought a couple of bikinis for my…

Bought a couple of bikinis for my holiday and absolutely love them. I struggle to find nice bikinis that suit my shape and they were gorgeous, great quality and really flattered me. Thankyou xx

5
Date of experience: Jan 22, 2026
Jasmine Bolson
Returned a faulty good and not received…

Returned a faulty good and not received a refund or replacement in 2 weeks No response from the business Been chasing for weeks on an update

1
Date of experience: Jan 20, 2026
Lilly Hevingham
Gorgeous Bikinis

Bikinis are an unreal material, they look gorgeous. Bought 2 styles one bra style one and the other a bandeau❤️Came within 3 days. Will be purchasing from here again!

5
Date of experience: Jan 19, 2026
Scarlett MacDonald
Great quality

Great quality, so happy with the fit. I find it really hard to find bikinis that make me look really feminine because I have a sporty look but this nails it 👌🏻

5
Date of experience: Jan 08, 2026
Juliana
In love with the dresses from KOKOBAY

In love with the dresses from KOKOBAY! I must be honest, I was a bit reluctant to buy them as I thought they were a bit pricey- after being buying from SHEIN- but my husband got me one for Christmas and I absolutely love it! 💯 different from the cheap stuff you find in Shein!! Not going back there!!They are different, quality is amazing, they fit perfectly! I just received my second dress!!

5
Date of experience: Jan 07, 2026

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