Review Time
I do never recommend! 3 Months passed no information!They don’t deliver your order, don’t answer your emails, the phone number in the webpage doesn’t work, you can’t cancel your order from your profile! Worst experience.I have ordered 6 books on 12th of Marc and still don’t know their status. Order 1: 124EA6638EOrder 2: 828UE4945R
This is by far the worst service I have experienced.I placed an order over 1.5 months ago and have received no update since then. The provided phone number is not working, emails remain unanswered, and even messages sent via Instagram are ignored.This level of negligence is unacceptable. If there is no intention to fulfill the order, I expect a full refund immediately.I will not recommend this service to anyone unless the issue is resolved urgently.Order Number: 444DU7852S
I placed an order on KolnKütüphane.de in February. Months have passed and I have not received my products. I tried to contact them via email and their instagram account, but they never replied. I also requested a refund, but received no response. This is the most unreliable online store I’ve ever dealt with.
I have ordered books, they didn't send it for 3 months and they didn't respond to me. In the end I told them that I'll sue them for fraud. They immediately deleted my user account and my orders from their website. They are complete fraud do not ever order anything from them.
I have ordered some books 27th of February. there is no information. In the order tracking, it says it is in supply but I have wrote them several times and no one replied me. I have used the company earlier as well and never had issue on getting feedback or cancellation. this time it is a nightmare. I want to cancel the order and get my money back. I am trying to reach someone from the company to reply me over 2 weeks without any luck. It is incredibly bad. I cannot believe they are behaving their customers like that.
I ordered books more than 2 months ago and i still did not receive them. I asked several times to cancel my order and get my money back but the customer service is not responsive. I started to believe that they are scammers. I will make an official report about them.
Ordered an item 1.5 months ago (mid-january) from minber.de, another website belonging to same company.Minber.de contact info doesnt work at all.Kolnkutuphane.de phone contact doesnt work either, they just dont pick up the phone. I only received a response once from kolnkutuphane.de contact e-mail after sending them many e-mails repetitively. They said they will send my item within march but it is april now and the item I ordered is still not shipped.Tell me exactly when you will ship the item or give my money back! This is ridiculous and a breach of selling contract we made!Order number: 455TU9985C
I have ordered books on 17th January and still waiting to receive them 2 months later. Each time I contact, they promise to send them within the month. I do not think that I will ever receive the books. I will never order again nor recommend the website.
Stay away. It's been over 7 months since I placed my order, but there's no sign of the books or any communication from them. I don't understand how they can continue operating in a country like Germany after causing so much trouble for people. I placed my order in the Netherlands and am looking into consumer court. Buradan alisveris yaparsanız mağdur olursunuz. şikayetleri okumadan sipariş vermeyin.
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