Review Time
I ordered 3 books (€26.37, Order #591TS84155) from Köln Kütüphane in December 2024. Despite repeated promises (Jan/Feb 2025 emails claimed "delivery soon" or "refund processing"), they never shipped the books or returned my money.Ignored 5+ emails (April–May 2025) demanding a refund.False commitments: Admitted cancellation on 28 March 2025 but never acted.Zero accountability: No response to reminders or explanations.Save your time and money—this company operates in bad faith. PayPal dispute filed.---------------------------------------------------------Bestellung #591TS84155 (3 Bücher, €26.37) im Dezember 2024 aufgegeben. Trotz Zusagen ("Lieferung im Januar"/"Rückerstattung eingeleitet") wurde nichts geliefert oder erstattet.Keine Reaktion auf 5+ Nachrichten (April–Mai 2025).Falsche Versprechen: Stornierung am 28.03.2025 bestätigt, aber nichts passiert.Keine Kulanz: Keine Lösungen oder Kommunikation.Finger weg! Geld nur via PayPal-Dispute zurückbekommen.
I ordered books on 1st of January. It has been 24 days and I didnt receive any books until now. I even created support request via their website. I didnt receive any feedback from them. I dont know if I will even get my books or refunds. I disappointed a lot.
ORDER CODE: 788PL5775H It’s been almost a month since i’ve ordered books from this website. Sent an email, no reply. Called, no answer. They’ve changed their call answering recording, telling they operate 08:00-12:00 on weekdays, so missed it today but i have no patience or tolerence left so i’m writing with desperate hopes to see maybe if they reply and refund my payment. // Site tamamen hileli/fraud izlenimi veriyor, bütün düzgün görünümlü tasarıma rağmen muhatap bulmak imkansız ve 1 ayı bulmasına rağmen siparişimden en küçük haber dahi alamadım. İade istiyorum-EĞER BUNU GÖREN BİR İNSAN EVLADI VARSA! yoksa üşenmeyip hukuki yollara başvuracağım.
I wish I checked the reviews before! I ordered books in November. It has been 2 months, I haven't receive any books, they do not reply my emails, the do not pick up the phone. There is no point of contact to check your order. Better not to order from this company.
On December 27, 2024, I ordered books from the Köln Kutuphane, but as of February 7, 2025, I have still not received them. In response to the first email I sent on January 10, I was informed that my order would reach me within January. However, I have not received any response to my follow-up emails.I request that my books be delivered to me within a week or that my payment be fully refunded without any deductions.
“I ordered books from this page on 25.12.2024, but they never arrived. I was really disappointed, and no one responded to my messages. I tried to contact them, but there’s no phone number or proper contact information. Don’t click links, share personal info, or send money. Please report this page to keep others safe!Please be careful — this page is not reliable.” This page is NOT REAL !!!!!
Very bad dont BUY from here this web side is a SCAM! Stay away.. i ordered books from kolnkutuphane.de 2.12.2024 and still not arrived. I emailed them they said they are very busy and i will have my order ASAP. And now almost 2 months and still waiting….!!!! Now i also emailed them and asked for a refund..
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