Review Time
I would like to cancel this order: Order Number: 274JR1952V
I have sent several emails regarding this matter but have not received any response. I also tried calling customer service, but I was unable to reach anyone.
I would like to return the books. Could you please provide the address where I should send them?
I would like to cancel this order: Order Number: 274JR1952V I have sent several emails regarding this matter but have not received any response. I also tried calling customer service, but I was unable to reach anyone.I would like to return the books. Could you please provide the address where I should send them?
I am writing regarding my order placed on your website (Order Number: …), which has been pending for almost three months.According to the information provided, the books are still being “supplied,” but I have not received any clear update or delivery date. This delay is unacceptable.I kindly request immediate clarification about the status of my order. If the books cannot be delivered within a reasonable timeframe, I would like to request a full refund without further delay.If I do not receive a response within 7 days, I will be forced to contact my payment provider and the relevant consumer protection
I placed my order on 18/09/2025.On 09/10, I received the first email saying that the order was being prepared, but there has still been no progress since then. I live in a country close to Germany, yet the delivery is still this slow. Therefore, I do not recommend ordering from here. As an alternative, I recommend Pural Shop for german and turkish readers.
On April 13, 2025, I placed an order on the kolnkutuphane website for a total of €49.87, consisting of the following 5 books:*Bülbülü Öldürmek* Var Olmak*Binbir Gece Masalları – I*Binbir Gece Masalları – II*Sizi Buraya Ne Getirdi? Rüyalarla Yapılan Bir Terapi HikayesiMy order number is: 117DQ4159W.It has been almost five months since I placed my order, and I still have not received my books. During this period, I have not received any informational emails or messages. I have tried to reach you through all available communication channels (email, phone, social media) multiple times, but there has been absolutely no response.On Instagram, you asked customers with order issues to fill out a form; I have completed this form several times, yet I have not received any reply or update.This was my first purchase from your website, and I am extremely dissatisfied. The lack of communication with customers and the failure to deliver products that have already been paid for is very concerning and damages trust. For me, this experience has been a complete disappointment. Never again.
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