kolnkutuphane.de

1.4
1.4 Based on 38 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.4

/
5

38 Reviews

5 Star
8%
4 Star
3%
3 Star
0%
2 Star
3%
1 Star
87%

All Reviews

Filter Reviews

Review Time

Ozlem Doyar
I would like to cancel this order: Order Number: 274JR1952V I have sent several emails regarding

I would like to cancel this order: Order Number: 274JR1952V

I have sent several emails regarding this matter but have not received any response. I also tried calling customer service, but I was unable to reach anyone.

I would like to return the books. Could you please provide the address where I should send them?

1
Date of experience: Mar 11, 2026
Ozlem Doyar
I would like to cancel this order

I would like to cancel this order: Order Number: 274JR1952V I have sent several emails regarding this matter but have not received any response. I also tried calling customer service, but I was unable to reach anyone.I would like to return the books. Could you please provide the address where I should send them?

1
Date of experience: Mar 11, 2026
ilhan SAĞLAM
total scam

total scam. stay away.

1
Date of experience: Mar 09, 2026
göker gezer
They're scammers

It was the worst experience I have ever been so far. I ordered my book but it didn't come. I sent too many emails but no reply no refund nothing. Stay away guys they're scammers

1
Date of experience: Feb 16, 2026
Suzan Viys
I am writing regarding my order placed…

I am writing regarding my order placed on your website (Order Number: …), which has been pending for almost three months.According to the information provided, the books are still being “supplied,” but I have not received any clear update or delivery date. This delay is unacceptable.I kindly request immediate clarification about the status of my order. If the books cannot be delivered within a reasonable timeframe, I would like to request a full refund without further delay.If I do not receive a response within 7 days, I will be forced to contact my payment provider and the relevant consumer protection

1
Date of experience: Feb 16, 2026
iifevzi
They did not ship the books I bought…

They did not ship the books I bought more than 2 months and dont give any updates,

1
Date of experience: Dec 27, 2025
Anonym
Not recommended

I placed my order on 18/09/2025.On 09/10, I received the first email saying that the order was being prepared, but there has still been no progress since then. I live in a country close to Germany, yet the delivery is still this slow. Therefore, I do not recommend ordering from here. As an alternative, I recommend Pural Shop for german and turkish readers.

1
Date of experience: Oct 18, 2025
Nursah Tigrak
Scam

Scam. It has been 3 weeks since I placed an order. No information about the delivery, no reply to my emails, and no way to reach them. Order #622WG9747Y

1
Date of experience: Sep 18, 2025
Esra
never again

On April 13, 2025, I placed an order on the kolnkutuphane website for a total of €49.87, consisting of the following 5 books:*Bülbülü Öldürmek* Var Olmak*Binbir Gece Masalları – I*Binbir Gece Masalları – II*Sizi Buraya Ne Getirdi? Rüyalarla Yapılan Bir Terapi HikayesiMy order number is: 117DQ4159W.It has been almost five months since I placed my order, and I still have not received my books. During this period, I have not received any informational emails or messages. I have tried to reach you through all available communication channels (email, phone, social media) multiple times, but there has been absolutely no response.On Instagram, you asked customers with order issues to fill out a form; I have completed this form several times, yet I have not received any reply or update.This was my first purchase from your website, and I am extremely dissatisfied. The lack of communication with customers and the failure to deliver products that have already been paid for is very concerning and damages trust. For me, this experience has been a complete disappointment. Never again.

1
Date of experience: Sep 07, 2025
Micah Adams
Just received my package recently

Just received my package recently. It took 5 weeks, which is longer than what I was used to. But bottom line; I received it, so I am satisfied.

4
Date of experience: Jun 26, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More