kookexpert.nl

4.4
4.4 Based on 66 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.4

/
5

66 Reviews

5 Star
78%
4 Star
7%
3 Star
1%
2 Star
3%
1 Star
10%

Filtered Reviews

Filter Reviews

Review Time

Will Fisher
Fast and good!

Package arrived super fast, very well packed and protected and item was perfect, very happy to use it now!

5
Date of experience: Sep 10, 2024
Bad packaging, items broken

The shipping was fast but the packaging inadequate: the box was too big for the content and two of six items were broken, the loose parts (lids) scattered at the box bottom.

3
Date of experience: Jun 04, 2024
Rosie W.
Not honest in delivery time

On their website they indicated 3-5 days of delivery, then after payment receiving a link to track the status on their site it says "Wij verwachten dat uw bestelling op 25-12-2023 compleet zal zijn in ons magazijn en die dag naar u opgestuurd zal worden.” So instead of 3-5 days it's already at least 10 days. This is not acceptable and misleading. I have no immediate use of the product anymore in 10 days, so will send it back upon delivery. It's a waste of time and money, both on my and your side. Just be honest. There are other reviews here indicating the same issue

2
Date of experience: Dec 16, 2023
RedelijkOké
Super snelle levering en alles is na…

Super snelle levering en alles is na verwachting. Fijne website.

5
Date of experience: Nov 30, 2023
The customer service was very helpful…

The customer service was very helpful and friendly; the delivery service was also smooth. Thank you for packing the product with protection. I will order again with your company.

5
Date of experience: Sep 15, 2023
ExOskyEX70
Horrible

Horrible! Delivery takes over 1 month! Never order here.

1
Date of experience: Jul 07, 2023
Hope Lewis
Absolutely horrible service

Absolutely horrible service. First, the order came weeks later than the 3-5 working days as mentioned on the order. Second, one of the ordered items was delivered incomplete, 4 of the 6 components are missing. Then, after almost another week, the “solution” offered is for me to contact the supplier (Smeg) directly to see if I can get the missing components! I didn’t place an order with Smeg, I placed an order with Kookexpert and they are supposed to deliver what I ordered or give me my money back, obviously. Don’t order anything from this company, I know I never will again.

1
Date of experience: Jan 29, 2023
Adam
Keurig en snelle levering

Keurig en snelle levering. Diverse producten !Top website!

5
Date of experience: Dec 09, 2022
pmatteo0323
Super plaque de four de qualité top !

5
Date of experience: Nov 03, 2022
Maureen Carter
broken lid shipped

I think you should directly offer me the 100 euro cadeau, because your company shipped me a broken lids. The missing knob was not in the package, so it means it was packaged broken. How sad is that?Well, they just accept the return order without saying sorry or so. So, do I have the chance to get 100 cadeau? I don’t feel so.

1
Date of experience: Oct 20, 2022

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More