Review Time
If you order from this website expect your order to never arrive and useless customer support. I placed an order for an item that, according to kookexpert.nl, would take 3-5 days to deliver. It has now been over 4 weeks and the order still has not even shipped. Customer service is giving the same automated replies and not providing any useful updates. I was promised another update by the end of last week which never came. In fact, on their website it STILL says that the same product will take 3-5 days which is clearly a lie. Cannot recommend this website.
If you order from this website expect your order to never arrive and useless customer support. I placed an order for an item that, according to kookexpert.nl, would take 3-5 days to deliver. It has now been over 4 weeks and the order still has not even shipped. Customer service is giving the same automated replies and not providing any useful updates. I was promised another update by the end of last week which never came. In fact, on their website it STILL says that the same product will take 3-5 days which is clearly a lie. Cannot recommend this website.
Bought a Demeyere Alu Pro 5 pan set from Kookexpert. After the first normal use, the 20 cm pan already showed coating damage on the rim. I reported it immediately with photos.What followed was months of emails, but no inspection, replacement, or real solution — just the statement that this can happen through “normal use” and is not covered.Very disappointing handling of a complaint for a brand-new premium product. I would highly recommend not buying from this webshop if you expect proper customer support.
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