kookexpert.nl

4.4
4.4 Based on 66 reviews

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Average Rating

4.4

/
5

66 Reviews

5 Star
78%
4 Star
7%
3 Star
1%
2 Star
3%
1 Star
10%

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If you order from this website expect your order to never arrive and useless customer support. I pla

If you order from this website expect your order to never arrive and useless customer support. I placed an order for an item that, according to kookexpert.nl, would take 3-5 days to deliver. It has now been over 4 weeks and the order still has not even shipped. Customer service is giving the same automated replies and not providing any useful updates. I was promised another update by the end of last week which never came. In fact, on their website it STILL says that the same product will take 3-5 days which is clearly a lie. Cannot recommend this website.

1
Date of experience: Apr 05, 2026
No product, fake delivery times, no support.

If you order from this website expect your order to never arrive and useless customer support. I placed an order for an item that, according to kookexpert.nl, would take 3-5 days to deliver. It has now been over 4 weeks and the order still has not even shipped. Customer service is giving the same automated replies and not providing any useful updates. I was promised another update by the end of last week which never came. In fact, on their website it STILL says that the same product will take 3-5 days which is clearly a lie. Cannot recommend this website.

1
Date of experience: Apr 05, 2026
Very fast delivery

Very fast delivery, high quality products

5
Date of experience: Mar 07, 2026
Alexander Andison
Perfect

Perfect. Great size and love that there is no plastic inside.

5
Date of experience: Feb 07, 2026
Dominika
Most competetive Staub price

Next-day-delivery and one of most competetive prices on the market for a Staub 28 cm enamelled cast iron pot.

5
Date of experience: Jan 31, 2026
Yan Schw
Super

Quick delivery High quality products.Reasonable price. What else can we ask

5
Date of experience: Jan 18, 2026
Mira Hashemi
Quick delivery and amazing packaging!

Quick delivery and amazing packaging!

5
Date of experience: Jan 12, 2026
Yvonne van Maris
Goede communicatie over levering

Goede communicatie over levering, en superfijne pan. We hebben nu 2 staub pannen en we zouden geen ander merk meer willen.

5
Date of experience: Jan 08, 2026
Naaman Geffen
Very poor customer service – complaint ignored

Bought a Demeyere Alu Pro 5 pan set from Kookexpert. After the first normal use, the 20 cm pan already showed coating damage on the rim. I reported it immediately with photos.What followed was months of emails, but no inspection, replacement, or real solution — just the statement that this can happen through “normal use” and is not covered.Very disappointing handling of a complaint for a brand-new premium product. I would highly recommend not buying from this webshop if you expect proper customer support.

1
Date of experience: Dec 12, 2025
Sanaz Gdrz
Usefull lid

I found the lid that I couldn’t find even on the brand’s own website, which was great! If it wasn’t available here, I wouldn’t have been able to use my pot at all. The delivery was very fast, and the packaging was excellent.

5
Date of experience: Nov 08, 2025

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