Review Time
I ordered 2 bottles and only one arrived, however when I contacted customer support they were quick to rectify the error and sent a new replacement bottle.
Thank you, Carly, for your help and professionalism in sorting this out for me.
I ordered 2 bottles and only one arrived, however when I contacted customer support they were quick to rectify the error and sent a new replacement bottle.
Thank you, Carly, for your help and professionalism in sorting this out for me.
I cannot recommend this service! Their communication is nearly nonexistent. I ordered a bottle over 5 weeks ago as a holiday gift, and it arrived damaged. I followed all the steps to report the damage and request a replacement, but all I've received are automated responses promising resolution. I've attempted to follow up but am still waiting for a response and a functional drink bottle.
I reached out to report that my package was open and seemed to be missing items. The representative was not friendly and kept repeating herself, which was frustrating. My package arrived in three separate shipments, and the shipping was quite slow. I regret not paying attention to the negative reviews, as I now have to deal with poor customer service and subpar products. It would help if corporate reviewed call recordings to address the unhelpful behavior of their representatives.
I can't recommend this service! Their communication is almost non-existent. I ordered a bottle over 5 weeks ago as a holiday gift, and it arrived damaged. I followed the necessary steps to report it and request a replacement, but I've only received automated messages promising resolution. I've tried to follow up, but I'm still waiting for a reply and a usable drink bottle.
I had a bad experience with this product and their customer service. I bought a bottle, and the lid was leaking. After numerous questions and requests for photos, they sent me a new lid, which was even worse. I asked for a return label, but they just kept asking for more information. My flask is two months old and has been leaking since the start, which I believe qualifies as a manufacturing defect. I'm still waiting on my third lid, and their responses have been frustrating. I recommend avoiding this brand to save yourself the trouble.
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Hydro Flask makes double wall vacuum insulated stainless steel water bottles backed by a lifetime warranty.
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