Review Time
My mother passed away early this morning, and we initially chose Kramer based on positive reviews. However, after speaking with Josh from Kramer, we’ve decided to go with another provider. He was condescending and argumentative when discussing pricing that was listed on their website, and although he said he would send an itemized invoice for clarification, which we didn’t receive after more than two hours of waiting. We ended up switching to a different company during that time.I understand there can sometimes be confusion around pricing, but I would expect a funeral home to approach these conversations with greater tact and sensitivity, especially when working with grieving families. I would not recommend this company. This morning has already been incredibly difficult, and the added stress of unclear pricing and poor customer service was unnecessary and upsetting.
Everyone was so kind and went beyond my expectations!! When we drop my Peter off and a young lady came out and apologized for coming in . I welcomed her in asked for help she helped with us with Peter . She closed his bag and took him to the freezer. Even customers service was excellent helped me and walked me through the paperwork. I wish I could remember everyone name . I wasSo emotional and upset.
Awful experience, every time I called in for status I was lied to and told something different than what actually was going on. The workers there are heartless and show no compassion for the family. I would never recommend this company to anybody. When I called in the complain I was told I was going to receive a refund last week for the $49 death certificate processing and still have not received it. I do not trust this company at all.
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Family owned and operated cremation center. Our family is here to help during this difficult time.
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