Review Time
I was given a list of locations. I found one that showed open on Saturdays with no appointment being required. Stated location showed that it opens at 7:30am. I arrived there before 7am hoping to avoid any lines. There was a faded sign on the gate that this location was closed starting 6/24/2025 however at the bottom of sign it stated starting 6/28 this location will only be open Saturdays. I assumed that to be true so I waited along with around 6 other patients outside the gate until a group of nurses from a different facility were exiting work and told us the location was permanently closed.
This company is claiming my insurance didn't cover something. but can't explain what that is or why. They seem to want my money, but I only go to treatment after my insurance approves of it.
I called to make an appointment and got a never ending voicemail loop that kept referring to another choice. I would not even contemplate going to these poorly run facilities had my Dr. not requested. These facilities have NOT changed their customer service since the 5 years I quit going there for anything.
My experience was what I would say exceptional.!! I had my blood work done today, and have been there before....Such a nice young lady took care of me today.Very professional, and pleasant to have my labs drawn.
Labcorp has to have the worst absolute phone servicing program in existense! I was told I could go to any location to get a prescribed x ray. I have called numerous locations near me. Each time I am told to leave a number and someone will get back to me, 3 Days, a call and messsage at each facility and not one call back! The 1.3 horrible rating on this website might actually is more than likely being generous!!
Horrible telephone service system. People answer by saying "hello". Long wait times, confusingcommunications, client services left a message and left the incorrect phone number for returned call. Will try to avoid LabCorp for IHC needs,
Results on lab work take forever. Before they bought the lab at my hospital I received my results ln 3 to 4 hours. Which is critical to me since I'm a kidney transplant recipient. It now has been over 24 hours and nothing . I'm hoping to see if the other hospital in my area does not use Labcorp if they do not I will start going there to avoid this again. The shame is the good people at my current lab location are now employed by this evil conglomerate of a company. I will miss seeing them if I change lab location.
Poor and unprofessional service. Said they didn't get the order for my service from my Dr., I called the Dr. at the desk in the Labcorp, the Dr.'s office said they sent it when I made the appointment and twice, again, on the day of the appointment. After the Dr.'s sent it, the bad-customer service rep behind the desk, didn't know where to look for the "order" in the inbound email/ fax. Plus, the rep spoke in a very angry tone and told me to sit down, I asked "did you get the order from the Dr., I'm on the phone with them right now. I need to get this done and go back to work. Poor service for a service that should be an IN and Out type of thing with blood samples and drug tests. VERY UNPROFESSIONAL.
Heathcare professionals, be cautious when performing a specimen drop off at the 1106 Alston Ave, Fort Worth LabCorp location. There is an employee who has now twice raised her voice in a highly unprofessional manner at me while attempting to drop off a patient specimen. The first time it happened I shrugged it off as her having a bad day. Now that it has happened again, I feel the need to warn the company management and others of this employee. She demonstrated an aggressive and berating tone that exceeded the need of the situation. The experience ended with what I perceived to be an intentionally intimidating stare before another employee stepped in. Overall these experiences have made the experience at this LabCorp highly unpleasant and troubling. I do not think this particular employee represents the overall culture of the company but this experience should be scrutinized.
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Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina.
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