lavishalice.com

4.7
4.7 Based on 101 reviews

If you need Client Care Support, please don't hesitate to reach us at care@lavishalice.com. One of our dedicated specialists will get back to you within 6 to 12 hours, Monday to Sunday! We're available and happy to help! Lavish Alice is a contemporary...

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Average Rating

4.7

/
5

101 Reviews

5 Star
90%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
5%

All Reviews

Filter Reviews

Review Time

Astrid Parker
Exceptional service experience!

I had an incredible service experience! I ordered two beautiful dresses; I kept one and returned the other. I was worried about the return not reaching the company due to a lack of updates from the postal service. I reached out via email, and the support team responded quickly, especially a wonderful representative!

5
Date of experience: Jan 15, 2026
Alaina Adams
Incredible assistance with my return

The representative was amazing in resolving an issue I had with a return. She genuinely cared and was very helpful. I would definitely order again; the dress was lovely, just not the right fit for me.

5
Date of experience: Jan 13, 2026
Louisa Harris
Outstanding service experience

What an outstanding service! I received two beautiful dresses; I kept one and returned the other, worried it hadn't reached the seller due to no updates from the postal service. I emailed, and the responses were swift from a lovely representative, providing great service!

5
Date of experience: Jan 12, 2026
welth8943
Exceptional customer support

The quality of the clothing I’ve purchased has consistently been outstanding. I’ve also experienced excellent customer service, with prompt email responses and a quick, effective resolution to an issue I faced, despite it being no fault of theirs.

5
Date of experience: Jan 09, 2026
Charlotte Lewis
Kind support for my order error

I made a mistake with my order, and the representative in customer service was incredibly nice about it. She arranged a refund and even returned the delivery fee though it was my mistake. She replied immediately and was very kind. I’ll definitely be shopping here again; it’s been a while since I received such good service!

5
Date of experience: Jan 08, 2026
Averil Baker
Fantastic quality and support

I have been ordering from this seller for many years and have always appreciated the design and quality of their dresses. My husband bought me a dress for Christmas that didn’t suit me, and since we were traveling, I missed the 14-day return window. The representative in customer service was incredibly helpful, quick to respond, and kindly granted me an extension for the return.

5
Date of experience: Jan 07, 2026
Amy Wright
Fantastic service experience

I received excellent service, particularly from a representative who provided a quick, personal, and professional response to my issue. I would definitely recommend this retailer.

5
Date of experience: Jan 07, 2026
spinole20
Exceptional service from the store

I can't rate this store highly enough. I purchased two dresses and was charged full price despite them being on sale online. I reached out to customer service and was assisted by a lovely representative who went above and beyond to facilitate the return of the dress that didn't fit and refund the price difference for the one I kept. 10/10, it was a pleasure dealing with such a responsive and understanding advisor!

5
Date of experience: Jan 06, 2026
Helpful customer service

Customer service was very helpful in processing my return, especially the representative who kindly assisted me.

4
Date of experience: Jan 05, 2026
Alexandria Lewis
Extremely helpful representative

The representative was extremely helpful with my refund request. Excellent customer service overall.

5
Date of experience: Jan 02, 2026

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Business Details

  • If you need Client Care Support, please don't hesitate to reach us at care@lavishalice.com.

    One of our dedicated specialists will get back to you within 6 to 12 hours, Monday to Sunday!

    We're available and happy to help!

    Lavish Alice is a contemporary womenswear clothing label moving at the speed of the high-street, whilst maintaining luxurious quality and craftsmanship.

    Creating Ready-to-Wear from a new perspective, Lavish Alice offers a fresh and unique mix of femininity with a modern edge.

    Applying couture-inspired design techniques, the design team's attention to detail is second to none, resulting in luxury, finely crafted pieces that showcase these artisan skills.

    Effortless, timeless, investment pieces to treasure; throwaway fashion this is not. The in-house design team prides itself on possessing a thorough understanding of composition, form and fit.

    They know that clothes serve a purpose and must be functional, but also that how a garment makes the wearer feel is pivotal: how the body moves in clothes and how they feel to the touch.See more

  • email care@lavishalice.com
  • language https://www.lavishalice.com

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