Review Time
L&W offers a wide wine selection but has become less competitive, prioritising profit over customer experience. Their storage fees are high compared to BBR and TWS, brokerage rates are costly, and customer funds take too long to be credited. Additionally, their delivery process lacks transparency and flexibility in scheduling.
My wine advisor, Will, was so helpful is selecting just the right wines for my taste and newly started collection. The communication about the arrival of my wine was spot on and the wines arrived perfectly packed- even a personalised note from Pete who packed my order. Thank you, Will, Pete and the Lay & Wheeler team.
I have been a client of Lay & Wheeler for many years and have received great service throughout that time, during which they have introduced me to many wonderful wines. I am fortunate to have a great wine adviser who helps me along the way. When I can I also attend the tasting events they put on. Having built up a large portfolio I am now making use of the brokerage service which works very well for me.
Great wine merchant. Good wine recommendations. Reasonable storage charges. Let you buy, store and withdraw single bottles vs many that insist on full cases or charge to break the case. Service is good if something goes wrong (central London deliveries can always be a little hit and miss - new provider Pack Fleet is generally very good though).
Broad range of wines, en primeur, on a single bottle (which is fairly unusual for in-bond purchases) or case basis, like the website and easy to manage cellar. Personal wine adviser is very attentive and helpful. This has been consistently good over many years
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Established in 1854, Lay & Wheeler is an international fine wine merchant specialising in en primeur and in bond portfolio creation, wine delivery, cellarage and broking services
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