Name: whittard.jp
Telephone: 000000000
Rating: 1.7

Karli Sanders Guest

Shocking Display of Ignorance

I will never spend money with this company again after the disgraceful video of blatant discrimination went viral. A sincere apology and accountability would have indicated some awareness, but instead, they opted for the cowardly tactic of silencing voices by disabling comments. We make our voices heard through our wallets, and we will not support businesses that act in such shamefully ignorant manners.

Date of experience: Dec 25, 2025

Mina Howard Guest

2 months ago

Blatant Ignorance on Display

I will no longer spend any money with the company after the appalling video of overt discrimination went viral. A genuine apology and accountability would have shown some awareness, but instead, they chose to silence people by disabling comments. We express our discontent through our wallets, and we will not support businesses that behave in such disgracefully ignorant ways.

Date of experience: Dec 23, 2025

Juno Brown Guest

6 months ago

A Clear Example of Poor Public Relations

I have been a regular customer since 2002. Then I learned about an incident where a staff member at a branch forced two potential customers out due to their clothing. I reached out to the company to inquire about their policy on customer attire. I was promised a response within 4 days, but after 9 days, I still had not heard back. It has now been 15 days since my initial email, and I have sent another request for a response. The silence indicates that the company does not value its customers or their loyalty. Until I receive a proper response or a public statement clarifying their stance, I will no longer be making purchases.

Date of experience: Aug 12, 2025

Nadine Turner Guest

6 months ago

Rude and Discriminatory Staff

The staff are rude and discriminatory, denying entry to customers based on their clothing. There is recorded evidence of their behavior shared on social media.

Date of experience: Aug 09, 2025

Caroline Coleman Guest

6 months ago

Facilitators of Discrimination

The company allows discrimination by biased staff members, particularly one who refused entry to a customer for wearing a specific scarf, claiming a political stance. This behavior is completely unacceptable given the current situation.

Date of experience: Aug 09, 2025

Daniel P. Guest

1 year ago

Impressive Service and Speedy Delivery

Great experience both online and in-store. I placed an order yesterday morning, and my parcel arrived by 9:33 am today—less than 24 hours later, even during the busy holiday season. I'm excited to use my new product and enjoy some delicious hot chocolate. Pros: Fast delivery, delightful hot chocolate. Cons: Slightly pricey, but you get a premium product. I highly recommend it, especially for fans of hot chocolate.