Name: lexhaminsurance.co.uk
Telephone: 000000000
Rating: 3.6

Merle Anderson Guest

3 hours on hold and still no response

3 hours on hold and still no response. trying to renew my insurance, never got a email for a portal log in for my first year so cannot do it online without paying the setup fee again, and have been on hold for hours and hours and still no reply, starting to think that no one works here the customer service is abysmal.

Date of experience: Jul 29, 2025

Matt Lewis Guest

7 months ago

Tried to renew bike insurance over…

Tried to renew bike insurance over phone, but was in queue for 15 minutes, then had recorded message saying phone lines would close soon, so gave up. Renewed through portal within 5 minutes.

Date of experience: Jul 28, 2025

Travis Hughes Guest

7 months ago

Poor customer service. Not enough staff.

I had an insurance policy that I needed to cancel so attempted to phone Lexham to do so. 5 phone calls , nobody answers after 10 mins or so. I leave my number. No one phones back until late the next day and they leave a message to phone them . What a joke. Get more staff if you need you phones answered. Very poor customer service. I have cancelled via the website. Don't ask for money as it will not be coming your way.

Date of experience: Jul 28, 2025

Wilson Rogers Guest

7 months ago

Got 2 bikes insured with lexham

Got 2 bikes insured with lexham, tried calling all day no answer thought i use the online chat, cant quote on chat line ? So finaly used thier website and it doesnt reconise my adrees enen though i have bikes insured through them atthos postcode. Unbelievably bad service. I asked them to call me on the chat line and they said i have to call. Should be called magic roundabout

Date of experience: Jul 28, 2025

Xavier Cooper Guest

7 months ago

Professional in every way

Called Lexham got a quote for my motorcycle went through the procedure and got it insured. Absolutely happy with the service I spoke to George c. Great to talk to very helpful he’s an asset to the company. Keep up the great work.

Date of experience: Jul 21, 2025

Ford Guest

8 months ago

Absolutely poor

Absolutely poor. I have been with Lexham for over a year now and had to make a theft claim due to my bike being stolen, and not only was I done over massively with a £600 fee that was a small print in my contract that took me ages to find but I also still haven’t received a pay out. After confirming my amount that I would be payed I have Hurd nothing more and have received no payment whatsoever. So to recap I was done over with a £600 fee that I didn’t know about and haven’t even got the rest of the money! 0/10 would not recommend unless you like a lot of time spent on hold and having your money stolen from you!

Date of experience: Jul 10, 2025

Frank Wright Guest

8 months ago

Very well priced quote with good cover

Very well priced quote with good cover, website was easy to navigate also making it easy to complete the purchase of the policy

Date of experience: Jul 07, 2025

Madeleine Rogers Guest

8 months ago

Very helpful when I called.

Very helpful when I called as I was unsure if I selected the right option, I had made a mistake and the call taker talked me through everything to make sure it was correct, and I got a better price once all the info was correct.

Date of experience: Jul 05, 2025

Israel Guest

8 months ago

I found the company very easy to use

I found the company very easy to use. After buying my 1st motorhome and being 40 and having zero motorhome no claims, i was worried about being able to insure a motorhome. Lexham made it a very easy and relaxing experience. I am happy to say i have now been with them for 2 years and still happy with their service.

Date of experience: Jul 01, 2025

PA Guest

8 months ago

40% increase with no logic

40% increase with no logic, reason, or explanation. Very time consuming contact. Had to talk to three people before i got a call back from a "manager" who could tell me nothing. Very frustrating.